Compare Kayako, Salesforce Service Cloud, and TeamSupport

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Kayako
Optimized for quick response
Salesforce Service Cloud
Optimized for quick response
TeamSupport
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,464 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 509 reviews
 
Inbox
$15 /agent/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Support Desk
$50 / agent / month billed annually
 
Growth
$30 /agent/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Private Cloud
Custom Contact Us for Pricing
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
8.6
(Based on 1,310 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.2
(Based on 1,312 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.7
(Based on 575 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.1
(Based on 580 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
8.2
(Based on 1,153 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.5
(Based on 565 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
8.0
(Based on 1,292 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
25.3%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
41.1%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
33.6%
11.1%
 
Information Technology and Services
23.7%
Information Technology and Services
14.6%
Computer Software
27.2%
 
Computer Software
17.4%
Computer Software
14.5%
Information Technology and Services
20.7%
 
Telecommunications
7.2%
Internet
8.3%
Internet
5.6%
 
Internet
5.3%
Hospital & Health Care
3.6%
Financial Services
4.5%
 
Marketing and Advertising
3.9%
Financial Services
3.4%
Hospitality
3.6%
 
Other
42.5%
Other
55.5%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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