Compare Kayako, Salesforce Service Cloud, and Zendesk Support

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Kayako
Optimized for quick response
Salesforce Service Cloud
Optimized for quick response
Zendesk Support
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,464 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,390 reviews
 
Inbox
$15 /agent/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
 
Growth
$30 /agent/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
 
Scale
$60 /agent/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
8.6
(Based on 1,310 reviews)
8.8
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.2
(Based on 1,312 reviews)
8.7
(Based on 1,278 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.7
(Based on 575 reviews)
8.3
(Based on 604 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.1
(Based on 580 reviews)
8.4
(Based on 627 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
8.2
(Based on 1,153 reviews)
8.5
(Based on 1,086 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.5
(Based on 565 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
8.0
(Based on 1,292 reviews)
7.8
(Based on 1,266 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
25.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
41.1%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
33.6%
16.4%
 
Information Technology and Services
23.7%
Information Technology and Services
14.6%
Computer Software
18.0%
 
Computer Software
17.4%
Computer Software
14.5%
Information Technology and Services
15.2%
 
Telecommunications
7.2%
Internet
8.3%
Internet
10.6%
 
Internet
5.3%
Hospital & Health Care
3.6%
Marketing and Advertising
5.0%
 
Marketing and Advertising
3.9%
Financial Services
3.4%
Telecommunications
3.3%
 
Other
42.5%
Other
55.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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