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Compare Kayako vs SnapEngage

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comparison of Kayako vs. SnapEngage
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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SnapEngage
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
SnapEngage
SnapEngage
4.5
Based on 126 reviews
 
Inbox
$15 /agent/month
Essentials
From $16 per user / per month
 
Growth
$30 /agent/month
Professional
From $26 per user / per month
 
Scale
$60 /agent/month
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
9.6%
 
Information Technology and Services
23.8%
Information Technology and Services
14.6%
 
Computer Software
17.5%
Computer Software
14.6%
 
Telecommunications
6.8%
Financial Services
5.3%
 
Internet
5.3%
Telecommunications
4.6%
 
Marketing and Advertising
3.9%
Insurance
4.6%
 
Other
42.7%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Ask Kayako a QuestionContact KayakoAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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