Compare Kayako vs SnapEngage

See this comparison of Kayako vs. SnapEngage based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Premier Plan
$420 month
 
Inbox
$9 /agent/month
Plus Plan (Most Popular!)
$140 /month
 
Team
$15 /agent/month
Business Plan
$60 /month.
 
Growth
$39 /agent/month
Enterprise Plan
Custom
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
10.0%
 
Information Technology and Services
25.6%
Computer Software
15.1%
 
Computer Software
16.5%
Information Technology and Services
14.4%
 
Telecommunications
8.0%
Financial Services
5.5%
 
Internet
4.5%
Telecommunications
4.8%
 
Marketing and Advertising
4.0%
Insurance
4.1%
 
Other
41.5%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

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Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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