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Compare Kayako vs SnapEngage

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comparison of Kayako vs. SnapEngage
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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SnapEngage
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
SnapEngage
SnapEngage
4.5
Based on 123 reviews
 
Free
$0 up to 3 agents
Premier Plan
$420 month
 
Inbox
$9 /agent/month
Plus Plan (Most Popular!)
$140 /month
 
Team
$15 /agent/month
Business Plan
$60 /month.
 
Growth
$39 /agent/month
Enterprise Plan
Custom
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
9.8%
 
Information Technology and Services
24.7%
Computer Software
14.9%
 
Computer Software
16.7%
Information Technology and Services
14.2%
 
Telecommunications
7.5%
Financial Services
5.4%
 
Internet
5.4%
Insurance
4.7%
 
Marketing and Advertising
3.8%
Telecommunications
4.7%
 
Other
41.9%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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