Compare Kayako vs Solvvy

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comparison of Kayako vs. Solvvy
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.4
(Based on 19 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
9.1
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
0.0%
 
Information Technology and Services
24.7%
Internet
33.3%
 
Computer Software
16.7%
Computer Software
23.3%
 
Telecommunications
7.5%
Retail
16.7%
 
Internet
5.4%
Consumer Electronics
6.7%
 
Marketing and Advertising
3.8%
Computer Networking
6.7%
 
Other
41.9%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Yael M.
Administrator in Internet

There is always so much "on the horizon" or "in the future": a new feature that will launch "in a month", an idea they have "down the road". I appreciate that they keep their customers informed on their product roadmap, but it's tough to prepare for the...

 
 

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