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Compare Kayako vs Solvvy

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comparison of Kayako vs. Solvvy
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
0.0%
 
Information Technology and Services
23.8%
Internet
31.3%
 
Computer Software
17.5%
Computer Software
28.1%
 
Telecommunications
6.8%
Retail
15.6%
 
Internet
5.3%
Consumer Electronics
6.3%
 
Marketing and Advertising
3.9%
Computer Networking
6.3%
 
Other
42.7%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Nicole G.
Administrator

I have to dislike something? Sheesh. Nothing comes to mind.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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