Compare Kayako vs Solvvy

See this comparison of Kayako vs. Solvvy based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
0.0%
 
Information Technology and Services
25.6%
Internet
45.5%
 
Computer Software
16.5%
Computer Software
27.3%
 
Telecommunications
8.0%
Computer Networking
9.1%
 
Internet
4.5%
Food & Beverages
4.5%
 
Marketing and Advertising
4.0%
Health, Wellness and Fitness
4.5%
 
Other
41.5%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

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Jessica H.
Executive Sponsor in Internet

The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Ask Kayako a QuestionContact KayakoAsk Solvvy a QuestionContact Solvvy
Kate avatar
Kate from G2 Crowd

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