See this comparison of Kayako vs. Solvvy based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
$0 up to 3 agents
|Meets RequirementsSee More|
(Based on 141 reviews)
|Ease of UseSee More|
(Based on 139 reviews)
|Ease of SetupSee More|
(Based on 101 reviews)
(Based on 14 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 131 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(Based on 138 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Food & Beverages
Marketing and Advertising
Health, Wellness and Fitness
|Most Helpful Favorable Review|
The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...
Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...
|Most Helpful Critical Review|
G2 Crowd User in Marketing and Advertising
Resource management is not sufficient, support is quite poor.
As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.
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