Compare Kayako vs Talkus
See this
comparison of Kayako vs. Talkus
based on data from user reviews. Kayako rates 4.1/5 stars with 171 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
Ease of Use
Ease of Use
8.4
9.2
Ease of Setup
Ease of Setup
8.0
9.5
Ease of Admin
Ease of Admin
8.1
8.8
Quality of Support
Quality of Support
8.2
9.3
Ease of Doing Business With
Ease of Doing Business With
8.4
9.8
Product Direction (% positive)
Product Direction (% positive)
7.1
10.0
Meets Requirements
Kayako
8.1
Talkus
8.9
Ease of Use
Kayako
8.4
Talkus
9.2
Ease of Setup
Kayako
8.0
Talkus
9.5
Ease of Admin
Kayako
8.1
Talkus
8.8
Quality of Support
Kayako
8.2
Talkus
9.3
Ease of Doing Business With
Kayako
8.4
Talkus
9.8
Product Direction (% positive)
Kayako
7.1
Talkus
10.0

Features

Ticket and Case Management
Workflow
Kayako
8.1
Talkus
9.7
Response Automation
Kayako
8.3
Talkus
Not enough data available
SLA Management
Kayako
7.9
Talkus
Not enough data available
Attachments/Screencasts
Kayako
7.4
Talkus
9.3
Ticket Collaboration
Kayako
8.5
Talkus
Not enough data available
Ticket creation user experience
Kayako
8.8
Talkus
9.3
Ticket response user experience
Kayako
8.4
Talkus
Not enough data available
Knowledge Share
Knowledge Base
Kayako
8.9
Talkus
Not enough data available
Searchable Articles
Kayako
9.2
Talkus
Not enough data available
Community Forums
Kayako
8.6
Talkus
Not enough data available
Interactive FAQs & Forums
Kayako
8.5
Talkus
Not enough data available
Communication
Pop-up Chat
Kayako
8.9
Talkus
Not enough data available
Notifications
Kayako
8.5
Talkus
Not enough data available
Targeted Emails
Kayako
8.3
Talkus
Not enough data available
In-App Messaging
Kayako
8.9
Talkus
Not enough data available
Interaction
Web Portals
Kayako
9.0
Talkus
Not enough data available
Forum to Reponse
Kayako
8.0
Talkus
Not enough data available
Tickets and Tagging
Kayako
9.3
Talkus
Not enough data available
Live Chat
Kayako
8.9
Talkus
Not enough data available
Internal Use
Customization
Kayako
7.8
Talkus
9.3
Conversation Archiving
Kayako
8.8
Talkus
Not enough data available
Lead Development
Kayako
8.0
Talkus
Not enough data available
Knowledge Base
Kayako
8.6
Talkus
Not enough data available
Team Inbox
Kayako
8.7
Talkus
Not enough data available
Customer Profiles
Kayako
8.1
Talkus
Not enough data available
Communication Channels
Customer Portal
Kayako
8.3
Talkus
Not enough data available
Email to Case
Kayako
8.7
Talkus
Not enough data available
Chat/Live Support
Kayako
8.2
Talkus
10.0
Social Integration
Kayako
6.9
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Talkus
Not enough data available
Customer and Contacts Database
Kayako
7.6
Talkus
Not enough data available
Products and Version Tracking
Kayako
6.9
Talkus
Not enough data available
Call Scripting
Kayako
6.7
Talkus
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Talkus
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Talkus
Not enough data available
Knowledge Base
Kayako
7.9
Talkus
Not enough data available
Ideas/Feedback
Kayako
7.2
Talkus
Not enough data available
Q&A
Kayako
7.8
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
Kayako
6.6
Talkus
Not enough data available
Reporting
Kayako
7.1
Talkus
Not enough data available
Dashboards
Kayako
7.6
Talkus
Not enough data available
Platform
ITIL Compliance
Kayako
7.7
Talkus
Not enough data available
Mobile User Support
Kayako
7.7
Talkus
Not enough data available
Customization
Kayako
7.8
Talkus
9.3
User, Role, and Access Management
Kayako
8.2
Talkus
Not enough data available
Internationalization
Kayako
8.0
Talkus
Not enough data available
Performance & Reliability
Kayako
8.6
Talkus
9.7
Integration APIs
Kayako
8.0
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
8.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
23.6%
Internet
25.0%
 
Computer Software
17.3%
Logistics and Supply Chain
16.7%
 
Telecommunications
7.2%
Marketing and Advertising
8.3%
 
Internet
5.3%
Leisure, Travel & Tourism
8.3%
 
Marketing and Advertising
3.8%
Information Technology and Services
8.3%
 
Other
42.8%
Other
33.3%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Talkus
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Talkus
No videos provided
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