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Compare Kayako vs Talkus

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comparison of Kayako vs. Talkus
based on data from user reviews. Kayako rates 4.1/5 stars with 155 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Talkus
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Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
Talkus
Talkus
4.7
Based on 12 reviews
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 150 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 148 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 105 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 110 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 139 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 110 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 147 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.3%
8.3%
 
Information Technology and Services
25.0%
Internet
25.0%
 
Computer Software
17.7%
Logistics and Supply Chain
16.7%
 
Telecommunications
7.3%
Marketing and Advertising
8.3%
 
Internet
5.2%
Leisure, Travel & Tourism
8.3%
 
Marketing and Advertising
3.6%
Information Technology and Services
8.3%
 
Other
41.1%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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