Compare Kayako vs TeamSupport

See this comparison of Kayako vs. TeamSupport based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Add Product
Kayako
Kayako
Based on 145 reviews
TeamSupport
TeamSupport
Based on 473 reviews
 
Free
$0 up to 3 agents
Support Desk
$50 / agent / month billed annually
 
Inbox
$9 /agent/month
Enterprise
$65 / agent / month billed annually
 
Team
$15 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
9.4%
 
Information Technology and Services
26.0%
Computer Software
28.1%
 
Computer Software
16.4%
Information Technology and Services
21.9%
 
Telecommunications
7.9%
Internet
6.1%
 
Internet
4.5%
Financial Services
4.7%
 
Marketing and Advertising
4.0%
Hospitality
3.9%
 
Other
41.2%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

brandy M.
User in Education Management

The search bar sometimes does not pull up what I am looking for even though it is typed out correctly. I would like for some of the other Scroll tabs to be switched to SerachBars with so if I am trying to assign a ticket I can type out their name instead...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

Need help?

I can help.