Compare Kayako vs TeamSupport

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comparison of Kayako vs. TeamSupport
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Kayako
4.1
Based on 150 reviews
TeamSupport
TeamSupport
4.3
Based on 481 reviews
 
Free
$0 up to 3 agents
Support Desk
$50 / agent / month billed annually
 
Inbox
$9 /agent/month
Enterprise
$65 / agent / month billed annually
 
Team
$15 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
10.4%
 
Information Technology and Services
24.7%
Computer Software
27.9%
 
Computer Software
16.7%
Information Technology and Services
21.4%
 
Telecommunications
7.5%
Internet
5.9%
 
Internet
5.4%
Financial Services
4.6%
 
Marketing and Advertising
3.8%
Hospitality
3.8%
 
Other
41.9%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

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