Compare Kayako vs TeamSupport
See this
comparison of Kayako vs. TeamSupport
based on data from user reviews. Kayako rates 4.1/5 stars with 171 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.
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Kayako
Kayako
Optimized for quick response
TeamSupport
TeamSupport

Pricing

 
Inbox
$15 /agent/month
Support Desk
$50 / agent / month billed annually
 
Growth
$30 /agent/month
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
8.4
8.6
Ease of Setup
Ease of Setup
8.0
8.3
Ease of Admin
Ease of Admin
8.1
8.7
Quality of Support
Quality of Support
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.1
9.0
Meets Requirements
Kayako
8.1
TeamSupport
8.6
Ease of Use
Kayako
8.4
TeamSupport
8.6
Ease of Setup
Kayako
8.0
TeamSupport
8.3
Ease of Admin
Kayako
8.1
TeamSupport
8.7
Quality of Support
Kayako
8.2
TeamSupport
8.8
Ease of Doing Business With
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
Kayako
7.1
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Kayako
8.1
TeamSupport
8.4
Response Automation
Kayako
8.3
TeamSupport
8.5
SLA Management
Kayako
7.9
TeamSupport
8.4
Attachments/Screencasts
Kayako
7.4
TeamSupport
8.6
Ticket Collaboration
Kayako
8.5
TeamSupport
8.8
Ticket creation user experience
Kayako
8.8
TeamSupport
8.9
Ticket response user experience
Kayako
8.4
TeamSupport
8.8
Knowledge Share
Knowledge Base
Kayako
8.9
TeamSupport
8.2
Searchable Articles
Kayako
9.2
TeamSupport
8.3
Community Forums
Kayako
8.6
TeamSupport
7.9
Interactive FAQs & Forums
Kayako
8.5
TeamSupport
8.3
Interaction
Web Portals
Kayako
9.0
TeamSupport
8.7
Forum to Reponse
Kayako
8.0
TeamSupport
8.4
Tickets and Tagging
Kayako
9.3
TeamSupport
8.8
Live Chat
Kayako
8.9
TeamSupport
8.4
Communication Channels
Customer Portal
Kayako
8.3
TeamSupport
8.4
Email to Case
Kayako
8.7
TeamSupport
8.9
Chat/Live Support
Kayako
8.2
TeamSupport
8.4
Social Integration
Kayako
6.9
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
TeamSupport
7.9
Customer and Contacts Database
Kayako
7.6
TeamSupport
8.6
Products and Version Tracking
Kayako
6.9
TeamSupport
8.6
Call Scripting
Kayako
6.7
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
TeamSupport
Not enough data available
Self Service/Community
Forums
Kayako
7.7
TeamSupport
8.3
Knowledge Base
Kayako
7.9
TeamSupport
8.4
Ideas/Feedback
Kayako
7.2
TeamSupport
8.4
Q&A
Kayako
7.8
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Kayako
6.6
TeamSupport
Not enough data available
Reporting
Kayako
7.1
TeamSupport
8.3
Dashboards
Kayako
7.6
TeamSupport
8.6
Platform
ITIL Compliance
Kayako
7.7
TeamSupport
Not enough data available
Mobile User Support
Kayako
7.7
TeamSupport
7.4
Customization
Kayako
7.8
TeamSupport
8.4
User, Role, and Access Management
Kayako
8.2
TeamSupport
8.7
Internationalization
Kayako
8.0
TeamSupport
7.8
Performance & Reliability
Kayako
8.6
TeamSupport
8.7
Integration APIs
Kayako
8.0
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
11.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
23.6%
Computer Software
27.2%
 
Computer Software
17.3%
Information Technology and Services
21.0%
 
Telecommunications
7.2%
Internet
5.7%
 
Internet
5.3%
Financial Services
4.4%
 
Marketing and Advertising
3.8%
Hospitality
3.6%
 
Other
42.8%
Other
38.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact Kayako