Compare Kayako vs TeamSupport

See this comparison of Kayako vs. TeamSupport based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Kayako
Teamsupport
Add Product
Kayako
Kayako
Based on 144 reviews
TeamSupport
TeamSupport
Based on 468 reviews
 
Free
$0 up to 3 agents
Support Desk
$50 / agent / month billed annually
 
Inbox
$9 /agent/month
Enterprise
$65 / agent / month billed annually
 
Team
$15 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.7
(Based on 456 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.8
(Based on 457 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.5
(Based on 215 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.8
(Based on 216 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.0
(Based on 413 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.3
(Based on 221 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
9.2
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
9.3%
 
Information Technology and Services
25.6%
Computer Software
28.3%
 
Computer Software
16.5%
Information Technology and Services
21.8%
 
Telecommunications
8.0%
Internet
6.1%
 
Internet
4.5%
Financial Services
4.6%
 
Marketing and Advertising
4.0%
Hospitality
4.0%
 
Other
41.5%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate avatar
Kate from G2 Crowd

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