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Compare Kayako vs TeamSupport

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comparison of Kayako vs. TeamSupport
based on data from user reviews. Kayako rates 4.1/5 stars with 155 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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TeamSupport
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Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
TeamSupport
TeamSupport
4.3
Based on 489 reviews
 
Inbox
$15 /agent/month
Support Desk
$50 / agent / month billed annually
 
Growth
$30 /agent/month
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 150 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 148 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 105 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 110 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 139 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 110 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 147 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.3%
10.7%
 
Information Technology and Services
25.0%
Computer Software
27.7%
 
Computer Software
17.7%
Information Technology and Services
20.9%
 
Telecommunications
7.3%
Internet
5.8%
 
Internet
5.2%
Financial Services
4.7%
 
Marketing and Advertising
3.6%
Hospitality
3.7%
 
Other
41.1%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Telecommunications

Limited features compared to other similar products.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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