Compare Kayako vs Teamwork Desk

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comparison of Kayako vs. Teamwork Desk
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Teamwork Desk
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
Teamwork Desk
Teamwork Desk
4.3
Based on 32 reviews
 
Free
$0 up to 3 agents
Starter
$7 per agent, per month (billed annually)
 
Inbox
$9 /agent/month
Plus
$13 per agent, per month (billed annually)
 
Team
$15 /agent/month
Pro
$25 per agent, per month (billed annually)
 
Growth
$39 /agent/month
Enterprise
Contact Us Billed annually
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
3.1%
 
Information Technology and Services
24.7%
Marketing and Advertising
25.0%
 
Computer Software
16.7%
Information Technology and Services
20.5%
 
Telecommunications
7.5%
Logistics and Supply Chain
6.8%
 
Internet
5.4%
Computer Software
6.8%
 
Marketing and Advertising
3.8%
Internet
6.8%
 
Other
41.9%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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