Compare Kayako vs Teamwork Desk

See this comparison of Kayako vs. Teamwork Desk based on data from user reviews. Kayako rates 4.1/5 stars with 148 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Starter
$7 per agent, per month (billed annually)
 
Inbox
$9 /agent/month
Plus
$13 per agent, per month (billed annually)
 
Team
$15 /agent/month
Pro
$25 per agent, per month (billed annually)
 
Growth
$39 /agent/month
Enterprise
Contact Us Billed annually
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 143 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 141 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 102 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 107 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 133 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 107 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 140 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.2%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.2%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.6%
3.1%
 
Information Technology and Services
25.1%
Marketing and Advertising
25.0%
 
Computer Software
15.8%
Information Technology and Services
20.5%
 
Telecommunications
7.7%
Logistics and Supply Chain
6.8%
 
Internet
5.5%
Computer Software
6.8%
 
Marketing and Advertising
3.8%
Internet
6.8%
 
Other
42.1%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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