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Compare Kayako vs Teamwork Desk

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comparison of Kayako vs. Teamwork Desk
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Teamwork Desk
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Teamwork Desk
Teamwork Desk
4.3
Based on 32 reviews
 
Inbox
$15 /agent/month
Starter
$7 per agent, per month (billed annually)
 
Growth
$30 /agent/month
Plus
$13 per agent, per month (billed annually)
 
Scale
$60 /agent/month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
3.1%
 
Information Technology and Services
23.8%
Marketing and Advertising
25.0%
 
Computer Software
17.5%
Information Technology and Services
20.5%
 
Telecommunications
6.8%
Logistics and Supply Chain
6.8%
 
Internet
5.3%
Internet
6.8%
 
Marketing and Advertising
3.9%
Computer Software
6.8%
 
Other
42.7%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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