Compare Kayako, Teamwork Desk, and Freshdesk

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Kayako
Optimized for quick response
Teamwork Desk
Freshdesk
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Teamwork Desk
Teamwork Desk
4.4
Based on 34 reviews
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Freshdesk
Freshdesk
4.4
Based on 2,012 reviews
 
Inbox
$15 /agent/month
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Growth
$30 /agent/month
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Scale
$60 /agent/month
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,872 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,882 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.9
(Based on 16 reviews)
8.7
(Based on 1,347 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.0
(Based on 15 reviews)
8.8
(Based on 1,381 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,817 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.0
(Based on 15 reviews)
9.0
(Based on 1,315 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,867 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
79.4%
53.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
17.6%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
2.9%
10.7%
 
Information Technology and Services
23.7%
Marketing and Advertising
23.9%
Information Technology and Services
20.5%
 
Computer Software
17.4%
Information Technology and Services
19.6%
Computer Software
14.1%
 
Telecommunications
7.2%
Computer Software
8.7%
Internet
5.9%
 
Internet
5.3%
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Marketing and Advertising
3.9%
Internet
6.5%
E-Learning
3.5%
 
Other
42.5%
Other
34.8%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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