Compare Kayako, Teamwork Desk, and HappyFox

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Kayako
Optimized for quick response
Teamwork Desk
HappyFox
Optimized for quick response
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Teamwork Desk
Teamwork Desk
4.4
Based on 34 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
Starter
$7 per agent, per month (billed annually)
Mighty
$29 per staff / month
 
Growth
$30 /agent/month
Plus
$13 per agent, per month (billed annually)
Enterprise
$69 per staff / month
 
Scale
$60 /agent/month
Pro
$25 per agent, per month (billed annually)
Fantastic
$49 per staff / month
 
Enterprise
Contact Us Billed annually
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.0
(Based on 28 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.8
(Based on 30 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.9
(Based on 16 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.0
(Based on 15 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.1
(Based on 27 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.0
(Based on 15 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
9.3
(Based on 30 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
79.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
17.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
2.9%
15.5%
 
Information Technology and Services
23.7%
Marketing and Advertising
23.9%
Information Technology and Services
14.1%
 
Computer Software
17.4%
Information Technology and Services
19.6%
Computer Software
12.2%
 
Telecommunications
7.2%
Computer Software
8.7%
Higher Education
6.4%
 
Internet
5.3%
Logistics and Supply Chain
6.5%
Real Estate
3.8%
 
Marketing and Advertising
3.9%
Internet
6.5%
Education Management
3.8%
 
Other
42.5%
Other
34.8%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Marketing and Advertising

Great Visibility, Transparency and Trackable Metrics for a Team

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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