Compare Kayako, Teamwork Desk, and Help Scout

 
Inbox
$15 /agent/month
Starter
$7 per agent, per month (billed annually)
Standard
$15 user/month
 
Growth
$30 /agent/month
Plus
$13 per agent, per month (billed annually)
Basic
$8 user/month
 
Scale
$60 /agent/month
Pro
$25 per agent, per month (billed annually)
Plus
$27 user/month
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.0
(Based on 28 reviews)
8.5
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.8
(Based on 30 reviews)
9.2
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.9
(Based on 16 reviews)
8.9
(Based on 57 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.0
(Based on 15 reviews)
8.9
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.1
(Based on 27 reviews)
8.9
(Based on 104 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.0
(Based on 15 reviews)
9.1
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
9.3
(Based on 30 reviews)
8.0
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
79.4%
59.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
17.6%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
2.9%
2.4%
 
Information Technology and Services
23.7%
Marketing and Advertising
23.9%
Computer Software
23.2%
 
Computer Software
17.4%
Information Technology and Services
19.6%
Internet
19.5%
 
Telecommunications
7.2%
Computer Software
8.7%
Information Technology and Services
7.9%
 
Internet
5.3%
Logistics and Supply Chain
6.5%
Marketing and Advertising
6.1%
 
Marketing and Advertising
3.9%
Internet
6.5%
E-Learning
4.3%
 
Other
42.5%
Other
34.8%
Other
39.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Matthew M.
User in Computer Software

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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 No downloads provided.No downloads provided.
Ask Kayako a QuestionContact KayakoAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Help Scout a QuestionContact Help Scout
Kate from G2 Crowd

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