Compare Kayako, Teamwork Desk, and TeamSupport

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Kayako
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Teamwork Desk
TeamSupport
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Teamwork Desk
Teamwork Desk
4.4
Based on 34 reviews
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TeamSupport
TeamSupport
4.3
Based on 509 reviews
 
Inbox
$15 /agent/month
Starter
$7 per agent, per month (billed annually)
Support Desk
$50 / agent / month billed annually
 
Growth
$30 /agent/month
Plus
$13 per agent, per month (billed annually)
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Pro
$25 per agent, per month (billed annually)
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.0
(Based on 28 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.8
(Based on 30 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.9
(Based on 16 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.0
(Based on 15 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.0
(Based on 15 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
9.3
(Based on 30 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
79.4%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
17.6%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
2.9%
11.1%
 
Information Technology and Services
23.7%
Marketing and Advertising
23.9%
Computer Software
27.2%
 
Computer Software
17.4%
Information Technology and Services
19.6%
Information Technology and Services
20.7%
 
Telecommunications
7.2%
Computer Software
8.7%
Internet
5.6%
 
Internet
5.3%
Logistics and Supply Chain
6.5%
Financial Services
4.5%
 
Marketing and Advertising
3.9%
Internet
6.5%
Hospitality
3.6%
 
Other
42.5%
Other
34.8%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew R.
User in Building Materials

This product uses a lot of resources on the computer and slows computer down

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact KayakoAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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