Compare Kayako vs Track-It!
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comparison of Kayako vs. Track-It!
based on data from user reviews. Kayako rates 4.1/5 stars with 151 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Kayako 4.1 Based on 151 reviews Optimized for quick response |  Track-It! 3.6 Based on 70 reviews |
Pricing
Free $0 up to 3 agents | ‐ | |
Inbox $9 /agent/month | ‐ | |
Team $15 /agent/month | ‐ | |
Growth $39 /agent/month | ‐ | |
Scale $59 /agent/month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.2 (Based on 146 reviews) | 7.9 (Based on 66 reviews) |
| Ease of Use | 8.5 (Based on 144 reviews) | 8.0 (Based on 66 reviews) |
| Ease of Setup | 8.1 (Based on 104 reviews) | 7.5 (Based on 41 reviews) |
| Ease of Admin | 8.2 (Based on 109 reviews) | 8.0 (Based on 43 reviews) |
| Quality of Support | 8.4 (Based on 136 reviews) | 7.9 (Based on 52 reviews) |
| Ease of Doing Business With | 8.6 (Based on 109 reviews) | 8.1 (Based on 41 reviews) |
| Product Direction (% positive) | 7.4 (Based on 143 reviews) | 5.8 (Based on 65 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 53.7% | 13.0% |
Mid-Market (51-1000 emp.) | 38.8% | 56.5% |
Enterprise (> 1000 emp.) | 7.5% | 30.4% |
Reviewers' Industry
Information Technology and Services 24.5% | Information Technology and Services 13.3% | |
Computer Software 17.6% | Hospital & Health Care 10.0% | |
Telecommunications 7.4% | Higher Education 6.7% | |
Internet 5.3% | Law Practice 5.6% | |
Marketing and Advertising 3.7% | Utilities 5.6% | |
Other 41.5% | Other 58.9% |
Reviews
| Most Helpful Favorable Review | Gary M. Administrator in Information Technology and Services The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love... | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. | Amanda D. Internal Consultant in Oil & Energy Doesn't require a password for a user to login. Attachments and emails sometimes don't get saved to the ticket after they are uploaded/sent. Should save automatically. The email alerts regarding ticket creation, assignment, and overdue tickets seem... |
