Compare Kayako vs Track-It!

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comparison of Kayako vs. Track-It!
based on data from user reviews. Kayako rates 4.1/5 stars with 170 reviews. Track-It! rates 3.6/5 stars with 74 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Track-It!
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
Track-It!
Track-It!
3.6
Based on 74 reviews
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
7.9
(Based on 68 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
8.0
(Based on 68 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
5.9
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
12.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
56.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
31.5%
 
Information Technology and Services
23.7%
Information Technology and Services
13.8%
 
Computer Software
17.4%
Hospital & Health Care
9.6%
 
Telecommunications
7.2%
Higher Education
7.4%
 
Internet
5.3%
Utilities
5.3%
 
Marketing and Advertising
3.9%
Law Practice
5.3%
 
Other
42.5%
Other
58.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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