Compare Kayako vs Track-It!
See this comparison of Kayako vs. Track-It! based on data from user reviews. Kayako rates 4.1/5 stars with 148 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Kayako |  Track-It! |
Pricing
Free $0 up to 3 agents | ‐ | |
Inbox $9 /agent/month | ‐ | |
Team $15 /agent/month | ‐ | |
Growth $39 /agent/month | ‐ | |
Scale $59 /agent/month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.2 (Based on 143 reviews) | 7.9 (Based on 66 reviews) |
| Ease of Use | 8.5 (Based on 141 reviews) | 8.0 (Based on 66 reviews) |
| Ease of Setup | 8.1 (Based on 102 reviews) | 7.6 (Based on 40 reviews) |
| Ease of Admin | 8.2 (Based on 107 reviews) | 8.0 (Based on 43 reviews) |
| Quality of Support | 8.4 (Based on 133 reviews) | 7.9 (Based on 52 reviews) |
| Ease of Doing Business With | 8.5 (Based on 107 reviews) | 8.1 (Based on 41 reviews) |
| Product Direction (% positive) | 7.4 (Based on 140 reviews) | 5.8 (Based on 65 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 54.2% | 13.0% |
Mid-Market (51-1000 emp.) | 38.2% | 55.1% |
Enterprise (> 1000 emp.) | 7.6% | 31.9% |
Reviewers' Industry
Information Technology and Services 25.1% | Information Technology and Services 14.3% | |
Computer Software 15.8% | Hospital & Health Care 9.9% | |
Telecommunications 7.7% | Utilities 5.5% | |
Internet 5.5% | Higher Education 5.5% | |
Marketing and Advertising 3.8% | Law Practice 5.5% | |
Other 42.1% | Other 59.3% |
Reviews
| Most Helpful Favorable Review | Jorge M. Administrator in Information Technology and Services Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses! | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. | Heather K. User in Hospital & Health Care my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its... |
