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Compare Kayako vs Track-It!

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comparison of Kayako vs. Track-It!
based on data from user reviews. Kayako rates 4.1/5 stars with 151 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Track-It!
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Kayako
Kayako
4.1
Based on 151 reviews
Optimized for quick response
Track-It!
Track-It!
3.6
Based on 70 reviews
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 146 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 144 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 136 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 143 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.7%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.8%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
30.4%
 
Information Technology and Services
24.5%
Information Technology and Services
13.3%
 
Computer Software
17.6%
Hospital & Health Care
10.0%
 
Telecommunications
7.4%
Higher Education
6.7%
 
Internet
5.3%
Law Practice
5.6%
 
Marketing and Advertising
3.7%
Utilities
5.6%
 
Other
41.5%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Amanda D.
Internal Consultant in Oil & Energy

Doesn't require a password for a user to login. Attachments and emails sometimes don't get saved to the ticket after they are uploaded/sent. Should save automatically. The email alerts regarding ticket creation, assignment, and overdue tickets seem...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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