Compare Kayako vs Track-It!

See this comparison of Kayako vs. Track-It! based on data from user reviews. Kayako rates 4.1/5 stars with 143 reviews. Track-It! rates 3.5/5 stars with 65 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
7.9
(Based on 61 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.0
(Based on 61 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
7.9
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
5.9
(Based on 61 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.4%
56.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
31.3%
 
Information Technology and Services
25.9%
Information Technology and Services
14.8%
 
Computer Software
15.5%
Hospital & Health Care
11.1%
 
Telecommunications
8.0%
Higher Education
6.2%
 
Internet
4.6%
Law Practice
6.2%
 
Marketing and Advertising
4.0%
Construction
3.7%
 
Other
42.0%
Other
58.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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