Compare Kayako vs Track-It!
See this comparison of Kayako vs. Track-It! based on data from user reviews. Kayako rates 4.1/5 stars with 143 reviews. Track-It! rates 3.5/5 stars with 65 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Kayako |  Track-It! |
Pricing
Free $0 up to 3 agents | ‐ |
Inbox $9 /agent/month | ‐ |
Team $15 /agent/month | ‐ |
Growth $39 /agent/month | ‐ |
Scale $59 /agent/month | ‐ |
Free Trial | Free Trial |
| $ Get a Quote | Request More Information |
Ratings
| Meets RequirementsSee More | |
8.2 (Based on 140 reviews) | 7.9 (Based on 61 reviews) |
| Ease of UseSee More | |
8.5 (Based on 138 reviews) | 8.0 (Based on 61 reviews) |
| Ease of SetupSee More | |
8.1 (Based on 100 reviews) | 7.5 (Based on 39 reviews) |
| Ease of AdminSee More | |
8.2 (Based on 105 reviews) | 8.0 (Based on 41 reviews) |
| Quality of SupportSee More | |
8.4 (Based on 130 reviews) | 7.9 (Based on 49 reviews) |
| Ease of Doing Business WithSee More | |
8.5 (Based on 105 reviews) | 8.0 (Based on 39 reviews) |
| Product Direction (% positive)See More | |
7.4 (Based on 137 reviews) | 5.9 (Based on 61 reviews) |
Features
Reviewers' Company Size
| Small-Business (50 or fewer emp.) | |
54.7% | 12.5% |
| Mid-Market (51-1000 emp.) | |
37.4% | 56.3% |
| Enterprise (> 1000 emp.) | |
7.9% | 31.3% |
Reviewers' Industry
Information Technology and Services 25.9% | Information Technology and Services 14.8% |
Computer Software 15.5% | Hospital & Health Care 11.1% |
Telecommunications 8.0% | Higher Education 6.2% |
Internet 4.6% | Law Practice 6.2% |
Marketing and Advertising 4.0% | Construction 3.7% |
Other 42.0% | Other 58.0% |
Reviews
| Most Helpful Favorable Review | |
 Gary M. Administrator in Information Technology and Services The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love... | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | |
G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. |  Heather K. User in Hospital & Health Care my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its... |
Videos
Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans. | No videos provided. |
Downloads
| No downloads provided. |
| Contact Kayako | Request More Information |
