Compare Kayako vs Track-It!

See this comparison of Kayako vs. Track-It! based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
30.9%
 
Information Technology and Services
25.6%
Information Technology and Services
13.5%
 
Computer Software
16.5%
Hospital & Health Care
10.1%
 
Telecommunications
8.0%
Utilities
5.6%
 
Internet
4.5%
Higher Education
5.6%
 
Marketing and Advertising
4.0%
Law Practice
5.6%
 
Other
41.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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