Compare Kayako vs Track-It!
See this comparison of Kayako vs. Track-It! based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Kayako |  Track-It! |
Pricing
Free $0 up to 3 agents | ‐ | |
Inbox $9 /agent/month | ‐ | |
Team $15 /agent/month | ‐ | |
Growth $39 /agent/month | ‐ | |
Scale $59 /agent/month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.2 (Based on 140 reviews) | 7.9 (Based on 65 reviews) |
| Ease of Use | 8.5 (Based on 138 reviews) | 8.0 (Based on 65 reviews) |
| Ease of Setup | 8.1 (Based on 100 reviews) | 7.6 (Based on 40 reviews) |
| Ease of Admin | 8.2 (Based on 105 reviews) | 8.0 (Based on 42 reviews) |
| Quality of Support | 8.4 (Based on 130 reviews) | 7.9 (Based on 51 reviews) |
| Ease of Doing Business With | 8.5 (Based on 105 reviews) | 8.1 (Based on 40 reviews) |
| Product Direction (% positive) | 7.4 (Based on 137 reviews) | 5.7 (Based on 64 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 54.3% | 13.2% |
Mid-Market (51-1000 emp.) | 37.9% | 55.9% |
Enterprise (> 1000 emp.) | 7.9% | 30.9% |
Reviewers' Industry
Information Technology and Services 25.6% | Information Technology and Services 13.5% | |
Computer Software 16.5% | Hospital & Health Care 10.1% | |
Telecommunications 8.0% | Utilities 5.6% | |
Internet 4.5% | Higher Education 5.6% | |
Marketing and Advertising 4.0% | Law Practice 5.6% | |
Other 41.5% | Other 59.6% |
Reviews
| Most Helpful Favorable Review | Nicole J. User in Information Technology and Services Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional... | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | G2 Crowd User in Marketing and Advertising Resource management is not sufficient, support is quite poor. | G2 Crowd User in Plastics Reporting is terrible, there isn’t an easy way to get the list software on computers |
