Compare Kayako vs Track-It!

See this comparison of Kayako vs. Track-It! based on data from user reviews. Kayako rates 4.1/5 stars with 148 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 143 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 141 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 102 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 107 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 133 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 107 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 140 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.2%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.2%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.6%
31.9%
 
Information Technology and Services
25.1%
Information Technology and Services
14.3%
 
Computer Software
15.8%
Hospital & Health Care
9.9%
 
Telecommunications
7.7%
Utilities
5.5%
 
Internet
5.5%
Higher Education
5.5%
 
Marketing and Advertising
3.8%
Law Practice
5.5%
 
Other
42.1%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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