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Compare Kayako vs UseResponse

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comparison of Kayako vs. UseResponse
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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UseResponse
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
UseResponse
UseResponse
4.8
Based on 15 reviews
 
Inbox
$15 /agent/month
Enterprise Package
$3000+ per solution
 
Growth
$30 /agent/month
Self-Hosted
$899 one-time fee
 
Scale
$60 /agent/month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
13.3%
 
Information Technology and Services
23.8%
Information Technology and Services
25.0%
 
Computer Software
17.5%
Semiconductors
10.0%
 
Telecommunications
6.8%
Internet
10.0%
 
Internet
5.3%
Higher Education
10.0%
 
Marketing and Advertising
3.9%
Financial Services
10.0%
 
Other
42.7%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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