Compare Kayako vs UseResponse

See this comparison of Kayako vs. UseResponse based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Enterprise Package
$3000+ per solution
 
Inbox
$9 /agent/month
Self-Hosted
$899 one-time fee
 
Team
$15 /agent/month
Cloud
$15 per agent, per month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
14.3%
 
Information Technology and Services
26.0%
Information Technology and Services
26.3%
 
Computer Software
16.4%
Internet
10.5%
 
Telecommunications
7.9%
Computer Software
10.5%
 
Internet
4.5%
Financial Services
10.5%
 
Marketing and Advertising
4.0%
Semiconductors
10.5%
 
Other
41.2%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

No videos provided.
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Kate from G2 Crowd

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