Compare Kayako vs UseResponse

See this comparison of Kayako vs. UseResponse based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Enterprise Package
$3000+ per solution
 
Inbox
$9 /agent/month
Self-Hosted
$899 one-time fee
 
Team
$15 /agent/month
Cloud
$15 per agent, per month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
14.3%
 
Information Technology and Services
25.6%
Information Technology and Services
26.3%
 
Computer Software
16.5%
Internet
10.5%
 
Telecommunications
8.0%
Computer Software
10.5%
 
Internet
4.5%
Financial Services
10.5%
 
Marketing and Advertising
4.0%
Semiconductors
10.5%
 
Other
41.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate avatar
Kate from G2 Crowd

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