Compare Kayako vs UseResponse

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comparison of Kayako vs. UseResponse
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Optimized for quick response
UseResponse
Add Product
Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
UseResponse
UseResponse
4.9
Based on 14 reviews
 
Free
$0 up to 3 agents
Enterprise Package
$3000+ per solution
 
Inbox
$9 /agent/month
Self-Hosted
$899 one-time fee
 
Team
$15 /agent/month
Cloud
$15 per agent, per month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
14.3%
 
Information Technology and Services
24.7%
Information Technology and Services
26.3%
 
Computer Software
16.7%
Internet
10.5%
 
Telecommunications
7.5%
Computer Software
10.5%
 
Internet
5.4%
Financial Services
10.5%
 
Marketing and Advertising
3.8%
Semiconductors
10.5%
 
Other
41.9%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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