Compare Kayako, UseResponse, and Freshdesk

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Kayako
Optimized for quick response
UseResponse
Freshdesk
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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UseResponse
UseResponse
4.8
Based on 15 reviews
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Freshdesk
Freshdesk
4.4
Based on 2,012 reviews
 
Inbox
$15 /agent/month
Enterprise Package
$3000+ per solution
Sprout
Free for UNLIMITED agents
 
Growth
$30 /agent/month
Self-Hosted
$899 one-time fee
Blossom
$19 / agent / month billed annually
 
Scale
$60 /agent/month
Cloud
$15 per agent, per month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.1
(Based on 14 reviews)
8.6
(Based on 1,872 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
9.4
(Based on 14 reviews)
8.9
(Based on 1,882 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.3
(Based on 11 reviews)
8.7
(Based on 1,347 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 11 reviews)
8.8
(Based on 1,381 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.9
(Based on 14 reviews)
9.0
(Based on 1,817 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.9
(Based on 11 reviews)
9.0
(Based on 1,315 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
10.0
(Based on 14 reviews)
8.8
(Based on 1,867 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
40.0%
53.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
46.7%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
13.3%
10.7%
 
Information Technology and Services
23.7%
Information Technology and Services
25.0%
Information Technology and Services
20.5%
 
Computer Software
17.4%
Semiconductors
10.0%
Computer Software
14.1%
 
Telecommunications
7.2%
Internet
10.0%
Internet
5.9%
 
Internet
5.3%
Higher Education
10.0%
Education Management
3.7%
 
Marketing and Advertising
3.9%
Financial Services
10.0%
E-Learning
3.5%
 
Other
42.5%
Other
35.0%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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