Compare Kayako, UseResponse, and HappyFox

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Kayako
Optimized for quick response
UseResponse
HappyFox
Optimized for quick response
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
remove product
UseResponse
UseResponse
4.8
Based on 15 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
Enterprise Package
$3000+ per solution
Mighty
$29 per staff / month
 
Growth
$30 /agent/month
Self-Hosted
$899 one-time fee
Fantastic
$49 per staff / month
 
Scale
$60 /agent/month
Cloud
$15 per agent, per month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.1
(Based on 14 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
9.4
(Based on 14 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.3
(Based on 11 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 11 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.9
(Based on 14 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.9
(Based on 11 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
10.0
(Based on 14 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
40.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
46.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
13.3%
15.5%
 
Information Technology and Services
23.7%
Information Technology and Services
25.0%
Information Technology and Services
14.1%
 
Computer Software
17.4%
Semiconductors
10.0%
Computer Software
12.2%
 
Telecommunications
7.2%
Internet
10.0%
Higher Education
6.4%
 
Internet
5.3%
Higher Education
10.0%
Real Estate
3.8%
 
Marketing and Advertising
3.9%
Financial Services
10.0%
Education Management
3.8%
 
Other
42.5%
Other
35.0%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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