Compare Kayako, UseResponse, and Help Scout

 
Inbox
$15 /agent/month
Enterprise Package
$3000+ per solution
Plus
$27 user/month
 
Growth
$30 /agent/month
Self-Hosted
$899 one-time fee
Basic
$8 user/month
 
Scale
$60 /agent/month
Cloud
$15 per agent, per month
Standard
$15 user/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.1
(Based on 14 reviews)
8.5
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
9.4
(Based on 14 reviews)
9.2
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.3
(Based on 11 reviews)
8.9
(Based on 55 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 11 reviews)
8.8
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.9
(Based on 14 reviews)
8.9
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.9
(Based on 11 reviews)
9.0
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
10.0
(Based on 14 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
40.0%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
46.7%
36.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
13.3%
2.5%
 
Information Technology and Services
23.7%
Information Technology and Services
25.0%
Computer Software
23.5%
 
Computer Software
17.4%
Semiconductors
10.0%
Internet
19.8%
 
Telecommunications
7.2%
Internet
10.0%
Information Technology and Services
8.0%
 
Internet
5.3%
Higher Education
10.0%
Marketing and Advertising
6.2%
 
Marketing and Advertising
3.9%
Financial Services
10.0%
E-Learning
4.3%
 
Other
42.5%
Other
35.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask Kayako a QuestionContact KayakoAsk UseResponse a QuestionContact UseResponseAsk Help Scout a QuestionContact Help Scout
Kate from G2 Crowd

Need help?

I can help.