Compare Kayako, UseResponse, and TeamSupport

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Kayako
Optimized for quick response
UseResponse
TeamSupport
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
remove product
UseResponse
UseResponse
4.8
Based on 15 reviews
remove product
TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Inbox
$15 /agent/month
Cloud
$15 per agent, per month
Support Desk
$50 / agent / month billed annually
 
Growth
$30 /agent/month
Enterprise Package
$3000+ per solution
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Self-Hosted
$899 one-time fee
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.1
(Based on 14 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
9.4
(Based on 14 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.3
(Based on 11 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 11 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.9
(Based on 14 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.9
(Based on 11 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
10.0
(Based on 14 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
40.0%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
46.7%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
13.3%
11.3%
 
Information Technology and Services
23.7%
Information Technology and Services
25.0%
Computer Software
27.2%
 
Computer Software
17.4%
Semiconductors
10.0%
Information Technology and Services
20.7%
 
Telecommunications
7.2%
Internet
10.0%
Internet
5.8%
 
Internet
5.3%
Higher Education
10.0%
Financial Services
4.5%
 
Marketing and Advertising
3.9%
Financial Services
10.0%
Hospitality
3.6%
 
Other
42.5%
Other
35.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact KayakoAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

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