Compare Kayako, UseResponse, TeamSupport, and Freshdesk

Pricing

 
Inbox
$15
/agent/month
Cloud
$15
per agent, per month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Growth
$30
/agent/month
Enterprise Package
$3000+
per solution
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Scale
$60
/agent/month
Self-Hosted
$899
one-time fee
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
UseResponse
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.6
8.5
Ease of Use
Ease of Use
8.4
9.3
8.6
8.8
Ease of Setup
Ease of Setup
8.0
9.2
8.3
8.5
Ease of Admin
Ease of Admin
8.1
9.2
8.7
8.7
Quality of Support
Quality of Support
8.2
9.9
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.4
9.8
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.1
10.0
9.0
8.6
Meets Requirements
Kayako
8.1
UseResponse
9.0
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Kayako
8.4
UseResponse
9.3
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
Kayako
8.0
UseResponse
9.2
TeamSupport
8.3
Freshdesk
8.5
Ease of Admin
Kayako
8.1
UseResponse
9.2
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Kayako
8.2
UseResponse
9.9
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Kayako
8.4
UseResponse
9.8
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
Kayako
7.1
UseResponse
10.0
TeamSupport
9.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Kayako
8.1
UseResponse
9.3
TeamSupport
8.4
Freshdesk
8.4
Response Automation
Kayako
8.3
UseResponse
9.5
TeamSupport
8.5
Freshdesk
8.4
SLA Management
Kayako
7.9
UseResponse
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
Kayako
7.4
UseResponse
9.6
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
Kayako
8.5
UseResponse
9.4
TeamSupport
8.8
Freshdesk
8.6
Ticket creation user experience
Kayako
8.8
UseResponse
9.5
TeamSupport
8.9
Freshdesk
8.9
Ticket response user experience
Kayako
8.4
UseResponse
9.3
TeamSupport
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
Kayako
8.9
UseResponse
Not enough data available
TeamSupport
8.2
Freshdesk
8.8
Searchable Articles
Kayako
9.2
UseResponse
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Kayako
8.6
UseResponse
Not enough data available
TeamSupport
7.9
Freshdesk
8.4
Interactive FAQs & Forums
Kayako
8.5
UseResponse
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
Kayako
9.0
UseResponse
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Kayako
8.0
UseResponse
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
Kayako
9.3
UseResponse
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
Kayako
8.9
UseResponse
Not enough data available
TeamSupport
8.4
Freshdesk
8.8
Communication Channels
Customer Portal
Kayako
8.3
UseResponse
9.6
TeamSupport
8.4
Freshdesk
8.6
Email to Case
Kayako
8.7
UseResponse
9.4
TeamSupport
8.9
Freshdesk
8.9
Chat/Live Support
Kayako
8.2
UseResponse
9.0
TeamSupport
8.4
Freshdesk
8.5
Social Integration
Kayako
6.9
UseResponse
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Kayako
7.0
UseResponse
Not enough data available
TeamSupport
7.9
Freshdesk
8.3
Customer and Contacts Database
Kayako
7.6
UseResponse
Not enough data available
TeamSupport
8.6
Freshdesk
8.0
Products and Version Tracking
Kayako
6.9
UseResponse
Not enough data available
TeamSupport
8.6
Freshdesk
8.2
Call Scripting
Kayako
6.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.1
Interactive Voice Response (IVR)
Kayako
6.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Self Service/Community
Forums
Kayako
7.7
UseResponse
8.6
TeamSupport
8.3
Freshdesk
8.3
Knowledge Base
Kayako
7.9
UseResponse
9.3
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
Kayako
7.2
UseResponse
8.9
TeamSupport
8.4
Freshdesk
8.3
Q&A
Kayako
7.8
UseResponse
9.6
TeamSupport
8.4
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Kayako
6.6
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Reporting
Kayako
7.1
UseResponse
8.1
TeamSupport
8.3
Freshdesk
7.8
Dashboards
Kayako
7.6
UseResponse
8.1
TeamSupport
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Kayako
7.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Mobile User Support
Kayako
7.7
UseResponse
9.3
TeamSupport
7.4
Freshdesk
8.1
Customization
Kayako
7.8
UseResponse
9.2
TeamSupport
8.4
Freshdesk
8.0
User, Role, and Access Management
Kayako
8.2
UseResponse
9.3
TeamSupport
8.7
Freshdesk
8.5
Internationalization
Kayako
8.0
UseResponse
9.8
TeamSupport
7.8
Freshdesk
8.1
Performance & Reliability
Kayako
8.6
UseResponse
8.5
TeamSupport
8.7
Freshdesk
8.8
Integration APIs
Kayako
8.0
UseResponse
8.0
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
40.0%
41.1%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
46.7%
47.6%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
13.3%
11.3%
10.8%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%

Reviewers' Industry

 
Information Technology and Services
23.6%
Information Technology and Services
25.0%
Computer Software
27.2%
Information Technology and Services
20.4%
 
Computer Software
17.3%
Semiconductors
10.0%
Information Technology and Services
21.0%
Computer Software
14.0%
 
Telecommunications
7.2%
Internet
10.0%
Internet
5.7%
Internet
5.9%
 
Internet
5.3%
Higher Education
10.0%
Financial Services
4.4%
Education Management
3.7%
 
Marketing and Advertising
3.8%
Financial Services
10.0%
Hospitality
3.6%
E-Learning
3.4%
 
Other
42.8%
Other
35.0%
Other
38.1%
Other
52.7%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

UseResponse
Most Helpful Favorable Review
G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

UseResponse
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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