Compare Kayako, UseResponse, and Zendesk Support

 
Inbox
$15 /agent/month
Enterprise Package
$3000+ per solution
Essential
$5 /month
 
Growth
$30 /agent/month
Self-Hosted
$899 one-time fee
Team
$19 /month
 
Scale
$60 /agent/month
Cloud
$15 per agent, per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 163 reviews)
9.1
(Based on 14 reviews)
8.8
(Based on 1,284 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 161 reviews)
9.4
(Based on 14 reviews)
8.7
(Based on 1,288 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
9.3
(Based on 11 reviews)
8.3
(Based on 609 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 11 reviews)
8.4
(Based on 632 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 151 reviews)
9.9
(Based on 14 reviews)
8.5
(Based on 1,095 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.9
(Based on 11 reviews)
8.6
(Based on 592 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 160 reviews)
10.0
(Based on 14 reviews)
7.9
(Based on 1,275 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.2%
40.0%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
46.7%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.2%
13.3%
16.4%
 
Information Technology and Services
23.7%
Information Technology and Services
25.0%
Computer Software
18.0%
 
Computer Software
17.4%
Semiconductors
10.0%
Information Technology and Services
15.3%
 
Telecommunications
7.2%
Internet
10.0%
Internet
10.5%
 
Internet
5.3%
Higher Education
10.0%
Marketing and Advertising
4.9%
 
Marketing and Advertising
3.9%
Financial Services
10.0%
Telecommunications
3.3%
 
Other
42.5%
Other
35.0%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Nicolas C.
Administrator in Information Technology and Services

Nothing

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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