Compare Kayako vs Vision Helpdesk

See this comparison of Kayako vs. Vision Helpdesk based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Starter Help Desk
$12 per staff per mo billed annually
 
Inbox
$9 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Team
$15 /agent/month
Satellite Desk
$24 per staff per mo billed annually
 
Growth
$39 /agent/month
Pro Service Desk
$32 per staff per mo billed annually
 
Scale
$59 /agent/month
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
9.2
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.9
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
9.3
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
9.8%
 
Information Technology and Services
26.0%
Non-Profit Organization Management
20.0%
 
Computer Software
16.4%
Internet
16.0%
 
Telecommunications
7.9%
Information Technology and Services
14.0%
 
Internet
4.5%
Education Management
6.0%
 
Marketing and Advertising
4.0%
Individual & Family Services
6.0%
 
Other
41.2%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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