Compare Kayako vs Vision Helpdesk

See this comparison of Kayako vs. Vision Helpdesk based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Help Desk
$7 per staff per mo
 
Inbox
$9 /agent/month
Satellite Desk
$14 per staff per mo
 
Team
$15 /agent/month
Service Desk
$21 per staff per mo
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
9.3
(Based on 39 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.3
(Based on 39 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.9
(Based on 37 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
9.4
(Based on 37 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
9.7
(Based on 39 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
9.7
(Based on 39 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
64.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
25.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
10.3%
 
Information Technology and Services
25.6%
Non-Profit Organization Management
21.3%
 
Computer Software
16.5%
Internet
17.0%
 
Telecommunications
8.0%
Information Technology and Services
14.9%
 
Internet
4.5%
Education Management
6.4%
 
Marketing and Advertising
4.0%
Computer Software
4.3%
 
Other
41.5%
Other
36.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate avatar
Kate from G2 Crowd

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