Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare Kayako vs Vision Helpdesk

See this

comparison of Kayako vs. Vision Helpdesk
based on data from user reviews. Kayako rates 4.1/5 stars with 153 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Kayako
Optimized for quick response
Vision Helpdesk
Add Product
Kayako
Kayako
4.1
Based on 153 reviews
Optimized for quick response
Vision Helpdesk
Vision Helpdesk
4.7
Based on 44 reviews
 
Free
$0 up to 3 agents
Starter Help Desk
$12 per staff per mo billed annually
 
Inbox
$9 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Team
$15 /agent/month
Satellite Desk
$24 per staff per mo billed annually
 
Growth
$39 /agent/month
Pro Service Desk
$32 per staff per mo billed annually
 
Scale
$59 /agent/month
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 148 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 146 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 137 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 145 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.7%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.9%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.4%
9.1%
 
Information Technology and Services
25.3%
Non-Profit Organization Management
25.5%
 
Computer Software
17.4%
Internet
14.5%
 
Telecommunications
7.4%
Information Technology and Services
12.7%
 
Internet
5.3%
Individual & Family Services
5.5%
 
Marketing and Advertising
3.7%
Education Management
5.5%
 
Other
41.1%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

No videos provided.
Ask Kayako a QuestionContact KayakoRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.