Compare Kayako vs Vision Helpdesk

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comparison of Kayako vs. Vision Helpdesk
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Vision Helpdesk rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Starter Help Desk
$12 per staff per mo billed annually
 
Inbox
$9 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Team
$15 /agent/month
Satellite Desk
$24 per staff per mo billed annually
 
Growth
$39 /agent/month
Pro Service Desk
$32 per staff per mo billed annually
 
Scale
$59 /agent/month
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
9.3
(Based on 42 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.2
(Based on 42 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.9
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
9.4
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
9.7
(Based on 41 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.7
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
9.7
(Based on 42 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
59.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
9.5%
 
Information Technology and Services
24.7%
Non-Profit Organization Management
21.6%
 
Computer Software
16.7%
Internet
15.7%
 
Telecommunications
7.5%
Information Technology and Services
13.7%
 
Internet
5.4%
Education Management
5.9%
 
Marketing and Advertising
3.8%
Individual & Family Services
5.9%
 
Other
41.9%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

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