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Compare Kayako, Vision Helpdesk, and Freshdesk

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Kayako
Optimized for quick response
Vision Helpdesk
Freshdesk
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
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Vision Helpdesk
Vision Helpdesk
4.7
Based on 44 reviews
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Freshdesk
Freshdesk
4.4
Based on 1,924 reviews
 
Inbox
$15 /agent/month
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Growth
$30 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Scale
$60 /agent/month
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,783 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,793 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.9
(Based on 42 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 1,778 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
61.4%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
29.5%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
9.1%
10.3%
 
Information Technology and Services
23.8%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.7%
 
Computer Software
17.5%
Internet
14.5%
Computer Software
14.3%
 
Telecommunications
6.8%
Information Technology and Services
12.7%
Internet
6.0%
 
Internet
5.3%
Individual & Family Services
5.5%
Education Management
3.7%
 
Marketing and Advertising
3.9%
Education Management
5.5%
E-Learning
3.4%
 
Other
42.7%
Other
36.4%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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