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Compare Kayako, Vision Helpdesk, and HappyFox

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Kayako
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Vision Helpdesk
HappyFox
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
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Vision Helpdesk
Vision Helpdesk
4.7
Based on 44 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
Starter Help Desk
$12 per staff per mo billed annually
Mighty
$29 per staff / month
 
Growth
$30 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
Fantastic
$49 per staff / month
 
Scale
$60 /agent/month
Satellite Desk
$24 per staff per mo billed annually
Enterprise
$69 per staff / month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise Plus
$89 per staff / month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
9.3
(Based on 44 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
9.1
(Based on 44 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.9
(Based on 42 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
9.3
(Based on 42 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
9.7
(Based on 43 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.7
(Based on 41 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
9.8
(Based on 44 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
61.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
29.5%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
9.1%
15.5%
 
Information Technology and Services
23.8%
Non-Profit Organization Management
25.5%
Information Technology and Services
14.1%
 
Computer Software
17.5%
Internet
14.5%
Computer Software
12.2%
 
Telecommunications
6.8%
Information Technology and Services
12.7%
Higher Education
6.4%
 
Internet
5.3%
Individual & Family Services
5.5%
Real Estate
3.8%
 
Marketing and Advertising
3.9%
Education Management
5.5%
Education Management
3.8%
 
Other
42.7%
Other
36.4%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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