Compare Kayako, Vision Helpdesk, and Help Scout

Pricing

 
Inbox
$15
/agent/month
Starter Help Desk
$12
per staff per mo billed annually
Standard
$15
user/month
 
Growth
$30
/agent/month
Pro Help Desk Software
$20
per staff per mo billed annually
Basic
$8
user/month
 
Scale
$60
/agent/month
Satellite Desk
$24
per staff per mo billed annually
Plus
$27
user/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Help Scout
Standard
$15user/month
Basic
$8user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.2
8.4
Ease of Use
Ease of Use
8.4
8.9
9.2
Ease of Setup
Ease of Setup
8.0
8.8
8.8
Ease of Admin
Ease of Admin
8.1
9.2
8.8
Quality of Support
Quality of Support
8.2
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
9.0
Product Direction (% positive)
Product Direction (% positive)
7.1
9.5
7.7
Meets Requirements
Kayako
8.1
Vision Helpdesk
9.2
Help Scout
8.4
Ease of Use
Kayako
8.4
Vision Helpdesk
8.9
Help Scout
9.2
Ease of Setup
Kayako
8.0
Vision Helpdesk
8.8
Help Scout
8.8
Ease of Admin
Kayako
8.1
Vision Helpdesk
9.2
Help Scout
8.8
Quality of Support
Kayako
8.2
Vision Helpdesk
9.6
Help Scout
8.8
Ease of Doing Business With
Kayako
8.4
Vision Helpdesk
9.6
Help Scout
9.0
Product Direction (% positive)
Kayako
7.1
Vision Helpdesk
9.5
Help Scout
7.7

Features

Ticket and Case Management
Workflow
Kayako
8.1
Vision Helpdesk
8.8
Help Scout
8.2
Response Automation
Kayako
8.3
Vision Helpdesk
9.0
Help Scout
8.4
SLA Management
Kayako
7.9
Vision Helpdesk
9.1
Help Scout
Not enough data available
Attachments/Screencasts
Kayako
7.4
Vision Helpdesk
9.0
Help Scout
8.4
Ticket Collaboration
Kayako
8.5
Vision Helpdesk
8.6
Help Scout
8.8
Ticket creation user experience
Kayako
8.8
Vision Helpdesk
9.5
Help Scout
9.2
Ticket response user experience
Kayako
8.4
Vision Helpdesk
9.2
Help Scout
9.3
Knowledge Share
Knowledge Base
Kayako
8.9
Vision Helpdesk
9.2
Help Scout
8.7
Searchable Articles
Kayako
9.2
Vision Helpdesk
8.9
Help Scout
7.8
Community Forums
Kayako
8.6
Vision Helpdesk
8.3
Help Scout
8.3
Interactive FAQs & Forums
Kayako
8.5
Vision Helpdesk
8.3
Help Scout
8.1
Interaction
Web Portals
Kayako
9.0
Vision Helpdesk
8.9
Help Scout
8.8
Forum to Reponse
Kayako
8.0
Vision Helpdesk
9.2
Help Scout
8.0
Tickets and Tagging
Kayako
9.3
Vision Helpdesk
8.9
Help Scout
8.7
Live Chat
Kayako
8.9
Vision Helpdesk
7.3
Help Scout
6.4
Communication Channels
Customer Portal
Kayako
8.3
Vision Helpdesk
9.2
Help Scout
9.0
Email to Case
Kayako
8.7
Vision Helpdesk
9.4
Help Scout
9.2
Chat/Live Support
Kayako
8.2
Vision Helpdesk
8.2
Help Scout
6.9
Social Integration
Kayako
6.9
Vision Helpdesk
9.1
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Vision Helpdesk
8.3
Help Scout
Not enough data available
Customer and Contacts Database
Kayako
7.6
Vision Helpdesk
8.3
Help Scout
7.6
Products and Version Tracking
Kayako
6.9
Vision Helpdesk
8.6
Help Scout
Not enough data available
Call Scripting
Kayako
6.7
Vision Helpdesk
9.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Vision Helpdesk
8.9
Help Scout
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Vision Helpdesk
8.6
Help Scout
Not enough data available
Knowledge Base
Kayako
7.9
Vision Helpdesk
9.2
Help Scout
8.3
Ideas/Feedback
Kayako
7.2
Vision Helpdesk
9.1
Help Scout
9.2
Q&A
Kayako
7.8
Vision Helpdesk
9.3
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Kayako
6.6
Vision Helpdesk
Not enough data available
Help Scout
Not enough data available
Reporting
Kayako
7.1
Vision Helpdesk
8.8
Help Scout
8.0
Dashboards
Kayako
7.6
Vision Helpdesk
9.0
Help Scout
8.2
Platform
ITIL Compliance
Kayako
7.7
Vision Helpdesk
9.2
Help Scout
Not enough data available
Mobile User Support
Kayako
7.7
Vision Helpdesk
8.8
Help Scout
Not enough data available
Customization
Kayako
7.8
Vision Helpdesk
8.1
Help Scout
7.5
User, Role, and Access Management
Kayako
8.2
Vision Helpdesk
9.0
Help Scout
8.4
Internationalization
Kayako
8.0
Vision Helpdesk
8.6
Help Scout
8.1
Performance & Reliability
Kayako
8.6
Vision Helpdesk
9.2
Help Scout
9.4
Integration APIs
Kayako
8.0
Vision Helpdesk
8.7
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
63.0%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
28.3%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
8.7%
3.1%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
23.6%
Non-Profit Organization Management
26.3%
Computer Software
22.5%
 
Computer Software
17.3%
Internet
14.0%
Internet
18.9%
 
Telecommunications
7.2%
Information Technology and Services
12.3%
Information Technology and Services
8.3%
 
Internet
5.3%
Individual & Family Services
5.3%
Marketing and Advertising
5.9%
 
Marketing and Advertising
3.8%
Education Management
5.3%
Hospital & Health Care
4.7%
 
Other
42.8%
Other
36.8%
Other
39.6%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Help Scout
No downloads provided
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