Want to see who topped the 2019 Best Software Awards?

Compare Kayako, Vision Helpdesk, and Help Scout

 
Inbox
$15 /agent/month
Starter Help Desk
$12 per staff per mo billed annually
Standard
$15 user/month
 
Growth
$30 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
Basic
$8 user/month
 
Scale
$60 /agent/month
Satellite Desk
$24 per staff per mo billed annually
Plus
$27 user/month
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 160 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 158 reviews)
9.1
(Based on 44 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 114 reviews)
8.9
(Based on 42 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 119 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 148 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 119 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 157 reviews)
9.8
(Based on 44 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
61.4%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
29.5%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
9.1%
2.5%
 
Information Technology and Services
24.0%
Non-Profit Organization Management
25.5%
Computer Software
23.4%
 
Computer Software
17.6%
Internet
14.5%
Internet
20.3%
 
Telecommunications
6.9%
Information Technology and Services
12.7%
Information Technology and Services
8.2%
 
Internet
5.4%
Individual & Family Services
5.5%
Marketing and Advertising
6.3%
 
Marketing and Advertising
3.9%
Education Management
5.5%
E-Learning
4.4%
 
Other
42.2%
Other
36.4%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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