Want to see who topped the 2019 Best Software Awards?

Compare Kayako, Vision Helpdesk, and TeamSupport

Add Product
Kayako
Optimized for quick response
Vision Helpdesk
TeamSupport
Add Product
remove product
Kayako
Kayako
4.1
Based on 167 reviews
Optimized for quick response
remove product
Vision Helpdesk
Vision Helpdesk
4.7
Based on 44 reviews
remove product
TeamSupport
TeamSupport
4.3
Based on 494 reviews
 
Inbox
$15 /agent/month
Starter Help Desk
$12 per staff per mo billed annually
Support Desk
$50 / agent / month billed annually
 
Growth
$30 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Satellite Desk
$24 per staff per mo billed annually
Private Cloud
Custom Contact Us for Pricing
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 160 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 479 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 158 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 480 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 114 reviews)
8.9
(Based on 42 reviews)
8.5
(Based on 223 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 119 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 225 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 148 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 434 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 119 reviews)
9.7
(Based on 41 reviews)
9.3
(Based on 230 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 157 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 481 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
61.4%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
29.5%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
9.1%
11.2%
 
Information Technology and Services
24.0%
Non-Profit Organization Management
25.5%
Computer Software
27.6%
 
Computer Software
17.6%
Internet
14.5%
Information Technology and Services
20.7%
 
Telecommunications
6.9%
Information Technology and Services
12.7%
Internet
5.7%
 
Internet
5.4%
Individual & Family Services
5.5%
Financial Services
4.6%
 
Marketing and Advertising
3.9%
Education Management
5.5%
Hospitality
3.7%
 
Other
42.2%
Other
36.4%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Kayako a QuestionContact KayakoRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.