Compare Kayako, Vision Helpdesk, and TeamSupport

Pricing

 
Inbox
$15
/agent/month
Starter Help Desk
$12
per staff per mo billed annually
Support Desk
$50
/ agent / month billed annually
 
Growth
$30
/agent/month
Pro Help Desk Software
$20
per staff per mo billed annually
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Satellite Desk
$24
per staff per mo billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.2
8.6
Ease of Use
Ease of Use
8.4
8.9
8.6
Ease of Setup
Ease of Setup
8.0
8.8
8.3
Ease of Admin
Ease of Admin
8.1
9.2
8.7
Quality of Support
Quality of Support
8.2
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
7.1
9.5
9.0
Meets Requirements
Kayako
8.1
Vision Helpdesk
9.2
TeamSupport
8.6
Ease of Use
Kayako
8.4
Vision Helpdesk
8.9
TeamSupport
8.6
Ease of Setup
Kayako
8.0
Vision Helpdesk
8.8
TeamSupport
8.3
Ease of Admin
Kayako
8.1
Vision Helpdesk
9.2
TeamSupport
8.7
Quality of Support
Kayako
8.2
Vision Helpdesk
9.6
TeamSupport
8.8
Ease of Doing Business With
Kayako
8.4
Vision Helpdesk
9.6
TeamSupport
9.2
Product Direction (% positive)
Kayako
7.1
Vision Helpdesk
9.5
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Kayako
8.1
Vision Helpdesk
8.8
TeamSupport
8.4
Response Automation
Kayako
8.3
Vision Helpdesk
9.0
TeamSupport
8.5
SLA Management
Kayako
7.9
Vision Helpdesk
9.1
TeamSupport
8.4
Attachments/Screencasts
Kayako
7.4
Vision Helpdesk
9.0
TeamSupport
8.6
Ticket Collaboration
Kayako
8.5
Vision Helpdesk
8.6
TeamSupport
8.8
Ticket creation user experience
Kayako
8.8
Vision Helpdesk
9.5
TeamSupport
8.9
Ticket response user experience
Kayako
8.4
Vision Helpdesk
9.2
TeamSupport
8.8
Knowledge Share
Knowledge Base
Kayako
8.9
Vision Helpdesk
9.2
TeamSupport
8.2
Searchable Articles
Kayako
9.2
Vision Helpdesk
8.9
TeamSupport
8.3
Community Forums
Kayako
8.6
Vision Helpdesk
8.3
TeamSupport
7.9
Interactive FAQs & Forums
Kayako
8.5
Vision Helpdesk
8.3
TeamSupport
8.3
Interaction
Web Portals
Kayako
9.0
Vision Helpdesk
8.9
TeamSupport
8.7
Forum to Reponse
Kayako
8.0
Vision Helpdesk
9.2
TeamSupport
8.4
Tickets and Tagging
Kayako
9.3
Vision Helpdesk
8.9
TeamSupport
8.8
Live Chat
Kayako
8.9
Vision Helpdesk
7.3
TeamSupport
8.4
Communication Channels
Customer Portal
Kayako
8.3
Vision Helpdesk
9.2
TeamSupport
8.4
Email to Case
Kayako
8.7
Vision Helpdesk
9.4
TeamSupport
8.9
Chat/Live Support
Kayako
8.2
Vision Helpdesk
8.2
TeamSupport
8.4
Social Integration
Kayako
6.9
Vision Helpdesk
9.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Vision Helpdesk
8.3
TeamSupport
7.9
Customer and Contacts Database
Kayako
7.6
Vision Helpdesk
8.3
TeamSupport
8.6
Products and Version Tracking
Kayako
6.9
Vision Helpdesk
8.6
TeamSupport
8.6
Call Scripting
Kayako
6.7
Vision Helpdesk
9.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Vision Helpdesk
8.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Vision Helpdesk
8.6
TeamSupport
8.3
Knowledge Base
Kayako
7.9
Vision Helpdesk
9.2
TeamSupport
8.4
Ideas/Feedback
Kayako
7.2
Vision Helpdesk
9.1
TeamSupport
8.4
Q&A
Kayako
7.8
Vision Helpdesk
9.3
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Kayako
6.6
Vision Helpdesk
Not enough data available
TeamSupport
Not enough data available
Reporting
Kayako
7.1
Vision Helpdesk
8.8
TeamSupport
8.3
Dashboards
Kayako
7.6
Vision Helpdesk
9.0
TeamSupport
8.6
Platform
ITIL Compliance
Kayako
7.7
Vision Helpdesk
9.2
TeamSupport
Not enough data available
Mobile User Support
Kayako
7.7
Vision Helpdesk
8.8
TeamSupport
7.4
Customization
Kayako
7.8
Vision Helpdesk
8.1
TeamSupport
8.4
User, Role, and Access Management
Kayako
8.2
Vision Helpdesk
9.0
TeamSupport
8.7
Internationalization
Kayako
8.0
Vision Helpdesk
8.6
TeamSupport
7.8
Performance & Reliability
Kayako
8.6
Vision Helpdesk
9.2
TeamSupport
8.7
Integration APIs
Kayako
8.0
Vision Helpdesk
8.7
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
63.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
28.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
8.7%
11.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
23.6%
Non-Profit Organization Management
26.3%
Computer Software
27.2%
 
Computer Software
17.3%
Internet
14.0%
Information Technology and Services
21.0%
 
Telecommunications
7.2%
Information Technology and Services
12.3%
Internet
5.7%
 
Internet
5.3%
Individual & Family Services
5.3%
Financial Services
4.4%
 
Marketing and Advertising
3.8%
Education Management
5.3%
Hospitality
3.6%
 
Other
42.8%
Other
36.8%
Other
38.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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