Want to see who topped the 2019 Best Software Awards?

Compare Kayako, Vision Helpdesk, and Zendesk Support

 
Inbox
$15 /agent/month
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Growth
$30 /agent/month
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Scale
$60 /agent/month
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 160 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 1,210 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 158 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,214 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 114 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 119 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 602 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 148 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,030 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 119 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 565 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 157 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,202 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
61.4%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
29.5%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
9.1%
16.2%
 
Information Technology and Services
24.0%
Non-Profit Organization Management
25.5%
Computer Software
18.4%
 
Computer Software
17.6%
Internet
14.5%
Information Technology and Services
15.0%
 
Telecommunications
6.9%
Information Technology and Services
12.7%
Internet
10.7%
 
Internet
5.4%
Individual & Family Services
5.5%
Marketing and Advertising
5.1%
 
Marketing and Advertising
3.9%
Education Management
5.5%
Telecommunications
3.3%
 
Other
42.2%
Other
36.4%
Other
47.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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