Compare Kayako, Vision Helpdesk, and Zendesk Support

Pricing

 
Inbox
$15
/agent/month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Growth
$30
/agent/month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Scale
$60
/agent/month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.2
8.6
Ease of Use
Ease of Use
8.4
8.9
8.6
Ease of Setup
Ease of Setup
8.0
8.8
8.2
Ease of Admin
Ease of Admin
8.1
9.2
8.3
Quality of Support
Quality of Support
8.2
9.6
8.4
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
7.1
9.5
7.6
Meets Requirements
Kayako
8.1
Vision Helpdesk
9.2
Zendesk Support
8.6
Ease of Use
Kayako
8.4
Vision Helpdesk
8.9
Zendesk Support
8.6
Ease of Setup
Kayako
8.0
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
Kayako
8.1
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
Kayako
8.2
Vision Helpdesk
9.6
Zendesk Support
8.4
Ease of Doing Business With
Kayako
8.4
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
Kayako
7.1
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Kayako
8.1
Vision Helpdesk
8.8
Zendesk Support
8.5
Response Automation
Kayako
8.3
Vision Helpdesk
9.0
Zendesk Support
8.4
SLA Management
Kayako
7.9
Vision Helpdesk
9.1
Zendesk Support
8.1
Attachments/Screencasts
Kayako
7.4
Vision Helpdesk
9.0
Zendesk Support
8.3
Ticket Collaboration
Kayako
8.5
Vision Helpdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
Kayako
8.8
Vision Helpdesk
9.5
Zendesk Support
8.9
Ticket response user experience
Kayako
8.4
Vision Helpdesk
9.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Kayako
8.9
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
Kayako
9.2
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
Kayako
8.6
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Kayako
8.5
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
Kayako
9.0
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
Kayako
8.0
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
Kayako
9.3
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
Kayako
8.9
Vision Helpdesk
7.3
Zendesk Support
8.5
Communication Channels
Customer Portal
Kayako
8.3
Vision Helpdesk
9.2
Zendesk Support
8.4
Email to Case
Kayako
8.7
Vision Helpdesk
9.4
Zendesk Support
8.8
Chat/Live Support
Kayako
8.2
Vision Helpdesk
8.2
Zendesk Support
8.4
Social Integration
Kayako
6.9
Vision Helpdesk
9.1
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Vision Helpdesk
8.3
Zendesk Support
8.0
Customer and Contacts Database
Kayako
7.6
Vision Helpdesk
8.3
Zendesk Support
8.1
Products and Version Tracking
Kayako
6.9
Vision Helpdesk
8.6
Zendesk Support
8.1
Call Scripting
Kayako
6.7
Vision Helpdesk
9.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
Kayako
6.7
Vision Helpdesk
8.9
Zendesk Support
7.7
Self Service/Community
Forums
Kayako
7.7
Vision Helpdesk
8.6
Zendesk Support
8.0
Knowledge Base
Kayako
7.9
Vision Helpdesk
9.2
Zendesk Support
8.4
Ideas/Feedback
Kayako
7.2
Vision Helpdesk
9.1
Zendesk Support
8.1
Q&A
Kayako
7.8
Vision Helpdesk
9.3
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Kayako
6.6
Vision Helpdesk
Not enough data available
Zendesk Support
7.9
Reporting
Kayako
7.1
Vision Helpdesk
8.8
Zendesk Support
8.0
Dashboards
Kayako
7.6
Vision Helpdesk
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
Kayako
7.7
Vision Helpdesk
9.2
Zendesk Support
8.1
Mobile User Support
Kayako
7.7
Vision Helpdesk
8.8
Zendesk Support
8.1
Customization
Kayako
7.8
Vision Helpdesk
8.1
Zendesk Support
8.0
User, Role, and Access Management
Kayako
8.2
Vision Helpdesk
9.0
Zendesk Support
8.3
Internationalization
Kayako
8.0
Vision Helpdesk
8.6
Zendesk Support
8.2
Performance & Reliability
Kayako
8.6
Vision Helpdesk
9.2
Zendesk Support
8.5
Integration APIs
Kayako
8.0
Vision Helpdesk
8.7
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
63.0%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
28.3%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
8.7%
16.2%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.8%
Enterprise
16.2%

Reviewers' Industry

 
Information Technology and Services
23.6%
Non-Profit Organization Management
26.3%
Computer Software
17.9%
 
Computer Software
17.3%
Internet
14.0%
Information Technology and Services
15.3%
 
Telecommunications
7.2%
Information Technology and Services
12.3%
Internet
10.2%
 
Internet
5.3%
Individual & Family Services
5.3%
Marketing and Advertising
4.9%
 
Marketing and Advertising
3.8%
Education Management
5.3%
Telecommunications
3.3%
 
Other
42.8%
Other
36.8%
Other
48.3%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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