Compare Kayako vs Whatfix

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comparison of Kayako vs. Whatfix
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Whatfix
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
Whatfix
Whatfix
4.7
Based on 35 reviews
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
20.0%
 
Information Technology and Services
24.7%
Computer Software
30.4%
 
Computer Software
16.7%
Information Technology and Services
17.4%
 
Telecommunications
7.5%
Consumer Goods
8.7%
 
Internet
5.4%
Internet
6.5%
 
Marketing and Advertising
3.8%
Cosmetics
4.3%
 
Other
41.9%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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