Compare Kayako vs Whatfix

See this comparison of Kayako vs. Whatfix based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
16.7%
 
Information Technology and Services
25.6%
Computer Software
28.9%
 
Computer Software
16.5%
Information Technology and Services
15.8%
 
Telecommunications
8.0%
Consumer Goods
10.5%
 
Internet
4.5%
Internet
7.9%
 
Marketing and Advertising
4.0%
Cosmetics
5.3%
 
Other
41.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

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Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate avatar
Kate from G2 Crowd

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