Compare Kayako vs Whatfix

See this comparison of Kayako vs. Whatfix based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
18.2%
 
Information Technology and Services
26.0%
Computer Software
33.3%
 
Computer Software
16.4%
Information Technology and Services
14.3%
 
Telecommunications
7.9%
Consumer Goods
9.5%
 
Internet
4.5%
Internet
7.1%
 
Marketing and Advertising
4.0%
Cosmetics
4.8%
 
Other
41.2%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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