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Compare Kayako vs Whatfix

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comparison of Kayako vs. Whatfix
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Whatfix
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Whatfix
Whatfix
4.7
Based on 37 reviews
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
18.9%
 
Information Technology and Services
23.8%
Computer Software
29.2%
 
Computer Software
17.5%
Information Technology and Services
18.8%
 
Telecommunications
6.8%
Consumer Goods
10.4%
 
Internet
5.3%
Internet
6.3%
 
Marketing and Advertising
3.9%
Telecommunications
4.2%
 
Other
42.7%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 Crowd User in Telecommunications

Translation Support and the delta part of the file when changes are done for the English File

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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