Compare Kayako vs Zendesk Support

See this comparison of Kayako vs. Zendesk Support based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Zendesk Support rates 4.2/5 stars with 1054 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Essential
$5 /month
 
Inbox
$9 /agent/month
Team
$19 /month
 
Team
$15 /agent/month
Professional
$49 /month
 
Growth
$39 /agent/month
Enterprise
$99 /month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.7
(Based on 968 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
8.7
(Based on 972 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.3
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
8.5
(Based on 818 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
8.0
(Based on 966 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
15.4%
 
Information Technology and Services
26.0%
Computer Software
19.8%
 
Computer Software
16.4%
Information Technology and Services
14.7%
 
Telecommunications
7.9%
Internet
11.5%
 
Internet
4.5%
Marketing and Advertising
5.9%
 
Marketing and Advertising
4.0%
Telecommunications
3.2%
 
Other
41.2%
Other
45.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask Kayako a QuestionContact KayakoAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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