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Compare Kayako vs Zendesk Support

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comparison of Kayako vs. Zendesk Support
based on data from user reviews. Kayako rates 4.1/5 stars with 155 reviews. Zendesk Support rates 4.2/5 stars with 1,268 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Zendesk Support
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Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
Zendesk Support
Zendesk Support
4.2
Based on 1,268 reviews
 
Inbox
$15 /agent/month
Essential
$5 /month
 
Growth
$30 /agent/month
Team
$19 /month
 
Scale
$60 /agent/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 150 reviews)
8.7
(Based on 1,160 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 148 reviews)
8.7
(Based on 1,164 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 105 reviews)
8.3
(Based on 559 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 110 reviews)
8.4
(Based on 580 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 139 reviews)
8.5
(Based on 983 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 110 reviews)
8.5
(Based on 544 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 147 reviews)
7.8
(Based on 1,154 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.3%
16.2%
 
Information Technology and Services
25.0%
Computer Software
18.8%
 
Computer Software
17.7%
Information Technology and Services
15.0%
 
Telecommunications
7.3%
Internet
10.9%
 
Internet
5.2%
Marketing and Advertising
5.3%
 
Marketing and Advertising
3.6%
Telecommunications
3.3%
 
Other
41.1%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

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