Compare Kayako vs Zendesk

See this comparison of Kayako vs. Zendesk Support based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
Essential
$5 /month
 
Inbox
$9 /agent/month
Team
$19 /month
 
Team
$15 /agent/month
Professional
$49 /month
 
Growth
$39 /agent/month
Enterprise
$99 /month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
15.1%
 
Information Technology and Services
25.6%
Computer Software
20.1%
 
Computer Software
16.5%
Information Technology and Services
14.2%
 
Telecommunications
8.0%
Internet
12.2%
 
Internet
4.5%
Marketing and Advertising
6.5%
 
Marketing and Advertising
4.0%
Retail
3.1%
 
Other
41.5%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask Kayako a QuestionContact KayakoAsk Zendesk a QuestionContact Zendesk
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Kate from G2 Crowd

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