Compare Kayako vs Zoho Desk

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comparison of Kayako vs. Zoho Desk
based on data from user reviews. Kayako rates 4.1/5 stars with 150 reviews. Zoho Desk rates 4.3/5 stars with 652 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Zoho Desk
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Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 652 reviews
 
Free
$0 up to 3 agents
FREE
$0 /agent/month
 
Inbox
$9 /agent/month
PROFESSIONAL
$12 /agent/month
 
Team
$15 /agent/month
ENTERPRISE
$25 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 145 reviews)
8.7
(Based on 598 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 143 reviews)
8.6
(Based on 600 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 104 reviews)
8.4
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 109 reviews)
8.6
(Based on 478 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 135 reviews)
8.3
(Based on 542 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 109 reviews)
8.6
(Based on 449 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 142 reviews)
8.8
(Based on 591 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.4%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.5%
6.5%
 
Information Technology and Services
24.7%
Information Technology and Services
25.6%
 
Computer Software
16.7%
Computer Software
10.8%
 
Telecommunications
7.5%
Telecommunications
4.4%
 
Internet
5.4%
Marketing and Advertising
4.2%
 
Marketing and Advertising
3.8%
Internet
4.0%
 
Other
41.9%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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