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Compare Kayako vs Zoho Desk

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comparison of Kayako vs. Zoho Desk
based on data from user reviews. Kayako rates 4.1/5 stars with 169 reviews. Zoho Desk rates 4.3/5 stars with 795 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
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Zoho Desk
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 795 reviews
 
Inbox
$15 /agent/month
FREE
$0 /agent/month
 
Growth
$30 /agent/month
PROFESSIONAL
$12 /agent/month
 
Scale
$60 /agent/month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 162 reviews)
8.7
(Based on 726 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 160 reviews)
8.7
(Based on 726 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 116 reviews)
8.3
(Based on 586 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 121 reviews)
8.6
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 150 reviews)
8.3
(Based on 656 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 121 reviews)
8.6
(Based on 549 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 159 reviews)
8.9
(Based on 718 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.6%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
6.1%
 
Information Technology and Services
23.8%
Information Technology and Services
25.5%
 
Computer Software
17.5%
Computer Software
11.0%
 
Telecommunications
6.8%
Internet
4.3%
 
Internet
5.3%
Marketing and Advertising
4.0%
 
Marketing and Advertising
3.9%
Telecommunications
3.9%
 
Other
42.7%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Kayako a QuestionContact KayakoAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

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