Compare Kayako vs Zoho Desk

See this comparison of Kayako vs. Zoho Desk based on data from user reviews. Kayako rates 4.1/5 stars with 144 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Zoho desk
Add Product
Kayako
Kayako
Based on 144 reviews
Zoho Desk
Zoho Desk
Based on 479 reviews
 
Free
$0 up to 3 agents
FREE
$0 /agent/month
 
Inbox
$9 /agent/month
PROFESSIONAL
$12 /agent/month
 
Team
$15 /agent/month
ENTERPRISE
$25 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 140 reviews)
8.6
(Based on 443 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 138 reviews)
8.6
(Based on 443 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 100 reviews)
8.4
(Based on 348 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 105 reviews)
8.6
(Based on 350 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 130 reviews)
8.2
(Based on 400 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 105 reviews)
8.6
(Based on 326 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 137 reviews)
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.3%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.9%
7.6%
 
Information Technology and Services
25.6%
Information Technology and Services
25.6%
 
Computer Software
16.5%
Computer Software
11.2%
 
Telecommunications
8.0%
Internet
4.6%
 
Internet
4.5%
Marketing and Advertising
4.3%
 
Marketing and Advertising
4.0%
Telecommunications
4.1%
 
Other
41.5%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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