Compare Kayako vs Zoho Desk

See this comparison of Kayako vs. Zoho Desk based on data from user reviews. Kayako rates 4.1/5 stars with 145 reviews. Zoho Desk rates 4.3/5 stars with 517 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Kayako
Kayako
Based on 145 reviews
Zoho Desk
Zoho Desk
Based on 517 reviews
 
Free
$0 up to 3 agents
FREE
$0 /agent/month
 
Inbox
$9 /agent/month
PROFESSIONAL
$12 /agent/month
 
Team
$15 /agent/month
ENTERPRISE
$25 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 141 reviews)
8.6
(Based on 478 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 139 reviews)
8.6
(Based on 478 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 101 reviews)
8.3
(Based on 377 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 106 reviews)
8.6
(Based on 380 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 131 reviews)
8.2
(Based on 428 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 106 reviews)
8.6
(Based on 354 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 138 reviews)
8.8
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.9%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.3%
20.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
7.1%
 
Information Technology and Services
26.0%
Information Technology and Services
26.2%
 
Computer Software
16.4%
Computer Software
10.8%
 
Telecommunications
7.9%
Marketing and Advertising
4.5%
 
Internet
4.5%
Internet
4.4%
 
Marketing and Advertising
4.0%
Telecommunications
4.1%
 
Other
41.2%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Ask Kayako a QuestionContact KayakoAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

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