Compare KnowledgeOwl vs Kayako

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comparison of KnowledgeOwl vs. Kayako
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KnowledgeOwl
Kayako
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
KnowledgeOwl Subscription
$49 month
Inbox
$15 /agent/month
 
Additional Knowledge Bases
$30 month
Growth
$30 /agent/month
 
Additional Users
$20 month
Scale
$60 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
7.2%
 
Computer Software
22.5%
Information Technology and Services
23.7%
 
Internet
8.5%
Computer Software
17.4%
 
Information Technology and Services
8.5%
Telecommunications
7.2%
 
Education Management
8.5%
Internet
5.3%
 
Non-Profit Organization Management
7.0%
Marketing and Advertising
3.9%
 
Other
45.1%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Transportation/Trucking/Railroad

The system is easy to work with, even if you know little to nothing about setting up a knowledge base system. Also, the communication is great.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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