Compare KnowledgeOwl vs LiveAgent

See this comparison of KnowledgeOwl vs. LiveAgent based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Ticket
$12/month User Seat
 
Additional Knowledge Bases
$30 month
Ticket+Chat
$29/month User Seat
 
Additional Users
$20 month
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
11.9%
 
Computer Software
25.0%
Information Technology and Services
12.3%
 
Education Management
9.4%
Computer Software
7.7%
 
Internet
9.4%
Internet
6.4%
 
Non-Profit Organization Management
7.8%
Retail
5.6%
 
Marketing and Advertising
6.3%
Telecommunications
3.3%
 
Other
42.2%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Leslie S.
Administrator in Information Technology and Services

KnowledgeOwl has been easy to use and upate. The image handling lets you create new help articles quickly and to swap out out-of-date screenshots.

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
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Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

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Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
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