Compare KnowledgeOwl vs LiveAgent

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comparison of KnowledgeOwl vs. LiveAgent
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 67 reviews. LiveAgent rates 4.4/5 stars with 725 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
All-inclusive
$39/month User Seat
 
Additional Knowledge Bases
$30 month
Ticket+Chat
$29/month User Seat
 
Additional Users
$20 month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 66 reviews)
8.8
(Based on 672 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 66 reviews)
9.0
(Based on 672 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 49 reviews)
8.7
(Based on 445 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 52 reviews)
8.9
(Based on 444 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 60 reviews)
9.1
(Based on 635 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 49 reviews)
9.1
(Based on 432 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 66 reviews)
9.0
(Based on 661 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.3%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.8%
25.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
13.7%
 
Computer Software
22.9%
Information Technology and Services
12.9%
 
Information Technology and Services
8.6%
Computer Software
7.8%
 
Education Management
8.6%
Internet
5.2%
 
Internet
8.6%
Retail
5.0%
 
Non-Profit Organization Management
7.1%
Telecommunications
3.8%
 
Other
44.3%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Alison F.
User in Non-Profit Organization Management

It's usability, responsiveness, the versioning, the ease of use. Great value for a great price for a non-profit.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

 
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Kate from G2 Crowd

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