Compare KnowledgeOwl vs LiveAgent

See this comparison of KnowledgeOwl vs. LiveAgent based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 64 reviews. LiveAgent rates 4.5/5 stars with 662 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
All-inclusive
$39/month User Seat
 
Additional Knowledge Bases
$30 month
Ticket+Chat
$29/month User Seat
 
Additional Users
$20 month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 63 reviews)
8.8
(Based on 615 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 63 reviews)
9.0
(Based on 615 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 46 reviews)
8.7
(Based on 425 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 49 reviews)
8.9
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 57 reviews)
9.1
(Based on 581 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 46 reviews)
9.1
(Based on 412 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 63 reviews)
9.1
(Based on 604 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.3%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.3%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.4%
13.0%
 
Computer Software
24.2%
Information Technology and Services
12.5%
 
Education Management
9.1%
Computer Software
7.4%
 
Internet
9.1%
Internet
5.8%
 
Non-Profit Organization Management
7.6%
Retail
5.3%
 
Marketing and Advertising
6.1%
Telecommunications
3.6%
 
Other
43.9%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Holly W.
User in Computer Software

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Shelby B.
User

i do not dislike anything about live chat

 
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