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Compare KnowledgeOwl vs LiveAgent

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comparison of KnowledgeOwl vs. LiveAgent
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. LiveAgent rates 4.5/5 stars with 868 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
All-inclusive
$39/month User Seat
 
Additional Knowledge Bases
$30 month
Ticket+Chat
$29/month User Seat
 
Additional Users
$20 month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.0
(Based on 803 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
13.2%
 
Computer Software
22.5%
Information Technology and Services
13.0%
 
Internet
8.5%
Computer Software
7.7%
 
Information Technology and Services
8.5%
Internet
5.8%
 
Education Management
8.5%
Marketing and Advertising
4.5%
 
Non-Profit Organization Management
7.0%
Retail
4.4%
 
Other
45.1%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Darren M.
Administrator in Information Technology and Services

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

 
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