Compare KnowledgeOwl vs LiveHelpNow

See this

comparison of KnowledgeOwl vs. LiveHelpNow
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Additional Knowledge Bases
$30 month
Live chat and SMS
$18.90 per month
 
Additional Users
$20 month
Knowledge base management
$18.90 per month
 
KnowledgeOwl Subscription
$49 month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.8
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.8
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.6
(Based on 82 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.5
(Based on 81 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.7
(Based on 93 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.0
(Based on 81 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.0
(Based on 103 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.8%
 
Computer Software
22.5%
Information Technology and Services
7.8%
 
Internet
8.5%
Retail
5.7%
 
Information Technology and Services
8.5%
Insurance
4.3%
 
Education Management
8.5%
Consumer Goods
4.3%
 
Non-Profit Organization Management
7.0%
Business Supplies and Equipment
4.3%
 
Other
45.1%
Other
73.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

G2 Crowd User in Environmental Services

Visitor tracking and analytics are very helpful.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

 
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk LiveHelpNow a QuestionContact LiveHelpNow
Kate from G2 Crowd

Need help?

I can help.