Compare KnowledgeOwl vs LiveHelpNow

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comparison of KnowledgeOwl vs. LiveHelpNow
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Additional Knowledge Bases
$30 month
Live chat and SMS
$18.90 per month
 
Additional Users
$20 month
Knowledge base management
$18.90 per month
 
KnowledgeOwl Subscription
$49 month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 65 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 65 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 48 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 51 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 59 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 48 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 65 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.8%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
18.7%
 
Computer Software
23.2%
Information Technology and Services
8.2%
 
Information Technology and Services
8.7%
Retail
6.0%
 
Education Management
8.7%
Insurance
4.5%
 
Internet
8.7%
Consumer Goods
4.5%
 
Non-Profit Organization Management
7.2%
Real Estate
3.7%
 
Other
43.5%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

 
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Kate from G2 Crowd

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