Compare KnowledgeOwl vs LiveHelpNow

See this comparison of KnowledgeOwl vs. LiveHelpNow based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Additional Knowledge Bases
$30 month
Live chat and SMS
$18.90 per month
 
Additional Users
$20 month
Knowledge base management
$18.90 per month
 
KnowledgeOwl Subscription
$49 month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.8
(Based on 95 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
18.4%
 
Computer Software
25.0%
Information Technology and Services
7.0%
 
Education Management
9.4%
Retail
6.3%
 
Internet
9.4%
Insurance
4.7%
 
Non-Profit Organization Management
7.8%
Consumer Goods
4.7%
 
Marketing and Advertising
6.3%
Construction
3.9%
 
Other
42.2%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Lisa D.
Administrator in Computer Software

Pretty easy to set up initially. There are a lot of features that we are not yet using I'm sure.

G2 Crowd User

Being able to chat online, it makes things easier

Most Helpful Critical Review
Most Helpful Critical Review
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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.