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Additional Users
$20 month
Live chat and SMS
$18.90 per month
Starter
$16 per seat / month
 
Additional Knowledge Bases
$30 month
Knowledge base management
$18.90 per month
Team
$33 per seat / month
 
KnowledgeOwl Subscription
$49 month
Support Ticket Sofware
$18.90 per month
Business
$50 per seat / month
 
Call management
$9 per month
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.8
(Based on 102 reviews)
9.2
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.8
(Based on 102 reviews)
9.4
(Based on 475 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.6
(Based on 81 reviews)
9.2
(Based on 199 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.6
(Based on 80 reviews)
9.2
(Based on 199 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.7
(Based on 91 reviews)
9.2
(Based on 438 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.0
(Based on 80 reviews)
9.2
(Based on 193 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
7.9
(Based on 101 reviews)
8.5
(Based on 474 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
48.2%
48.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
32.7%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
19.1%
15.8%
 
Computer Software
22.5%
Information Technology and Services
7.9%
Computer Software
9.5%
 
Internet
8.5%
Retail
5.8%
Information Technology and Services
8.7%
 
Information Technology and Services
8.5%
Insurance
4.3%
Internet
5.3%
 
Education Management
8.5%
Consumer Goods
4.3%
Retail
5.1%
 
Non-Profit Organization Management
7.0%
Business Supplies and Equipment
4.3%
Telecommunications
3.5%
 
Other
45.1%
Other
73.4%
Other
67.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

G2 Crowd User

I love the reporting section. The analytics helps us to track all visitors and chats.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User in Individual & Family Services

This is a tough one because it is nothing to dislike. Pretty easy

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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Kate from G2 Crowd

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