Compare KnowledgeOwl, LiveHelpNow, and LiveChat

Pricing

 
Additional Users
$20
month
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
 
Additional Knowledge Bases
$30
month
Knowledge base management
$18.90
per month
Team
$33
per seat / month
 
KnowledgeOwl Subscription
$49
month
Support Ticket Sofware
$18.90
per month
Business
$50
per seat / month
 
Call management
$9
per month
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
9.1
Ease of Use
Ease of Use
9.0
8.7
9.4
Ease of Setup
Ease of Setup
8.9
8.4
9.1
Ease of Admin
Ease of Admin
8.9
8.4
9.2
Quality of Support
Quality of Support
9.6
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
7.7
8.4
Meets Requirements
KnowledgeOwl
9.0
LiveHelpNow
8.6
LiveChat
9.1
Ease of Use
KnowledgeOwl
9.0
LiveHelpNow
8.7
LiveChat
9.4
Ease of Setup
KnowledgeOwl
8.9
LiveHelpNow
8.4
LiveChat
9.1
Ease of Admin
KnowledgeOwl
8.9
LiveHelpNow
8.4
LiveChat
9.2
Quality of Support
KnowledgeOwl
9.6
LiveHelpNow
8.6
LiveChat
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
LiveHelpNow
8.9
LiveChat
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
LiveHelpNow
7.7
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
48.2%
47.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
33.0%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.8%
16.9%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
LiveChat
Small-Business
47.5%
Mid-Market
35.6%
Enterprise
16.9%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
7.8%
Computer Software
9.6%
 
Internet
8.5%
Retail
5.7%
Information Technology and Services
8.3%
 
Information Technology and Services
8.5%
Insurance
4.3%
Retail
4.9%
 
Education Management
8.5%
Consumer Goods
4.3%
Internet
4.9%
 
Non-Profit Organization Management
7.0%
Business Supplies and Equipment
4.3%
Telecommunications
3.3%
 
Other
45.1%
Other
73.8%
Other
69.0%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
LiveChat
Computer Software
9.6%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

G2 Crowd User

It is very user friendly, our customers appreciate this feature

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

 
KnowledgeOwl
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

It is very user friendly, our customers appreciate this feature

Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

KnowledgeOwl
No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
LiveHelpNow
No downloads provided
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