Compare KnowledgeOwl vs Oracle Service Cloud (formerly RightNow)
See this
comparison of KnowledgeOwl vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 80 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial Unavailable
Free Trial Unavailable
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.1
Ease of Use
Ease of Use
9.0
7.6
Ease of Setup
Ease of Setup
8.9
6.6
Ease of Admin
Ease of Admin
8.9
7.2
Quality of Support
Quality of Support
9.6
7.1
Ease of Doing Business With
Ease of Doing Business With
9.6
7.1
Product Direction (% positive)
Product Direction (% positive)
9.3
5.6
Meets Requirements
KnowledgeOwl
9.0
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
KnowledgeOwl
9.0
Oracle Service Cloud (formerly RightNow)
7.6
Ease of Setup
KnowledgeOwl
8.9
Oracle Service Cloud (formerly RightNow)
6.6
Ease of Admin
KnowledgeOwl
8.9
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
KnowledgeOwl
9.6
Oracle Service Cloud (formerly RightNow)
7.1
Ease of Doing Business With
KnowledgeOwl
9.6
Oracle Service Cloud (formerly RightNow)
7.1
Product Direction (% positive)
KnowledgeOwl
9.3
Oracle Service Cloud (formerly RightNow)
5.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.4
Live Chat
KnowledgeOwl
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
32.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
61.0%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.5%
Mid-Market
32.5%
Enterprise
61.0%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
16.8%
 
Internet
8.5%
Retail
14.2%
 
Information Technology and Services
8.5%
Computer Software
8.0%
 
Education Management
8.5%
Financial Services
6.2%
 
Non-Profit Organization Management
7.0%
Pharmaceuticals
3.5%
 
Other
45.1%
Other
51.3%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.8%
Retail
14.2%
Computer Software
8.0%
Financial Services
6.2%
Pharmaceuticals
3.5%
Other
51.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Real Estate

I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
KnowledgeOwl
Most Helpful Favorable Review
G2 Crowd User in Real Estate

I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

KnowledgeOwl
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

KnowledgeOwl
No downloads provided
Oracle Service Cloud (formerly RightNow)
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Oracle a QuestionContact Oracle