See this comparison of KnowledgeOwl vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 63 reviews
Oracle Service Cloud (formerly RightNow)
Based on 61 reviews
Additional Knowledge Bases
|Meets RequirementsSee More|
(Based on 53 reviews)
|Ease of UseSee More|
(Based on 52 reviews)
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 56 reviews)
|Ease of Doing Business WithSee More|
(Based on 36 reviews)
|Product Direction (% positive)See More|
(Based on 51 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Non-Profit Organization Management
Marketing and Advertising
|Most Helpful Favorable Review|
The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
|Ask KnowledgeOwl a Question||Ask Oracle a Question|