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Compare KnowledgeOwl vs Oracle Service Cloud (formerly RightNow)

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comparison of KnowledgeOwl vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 65 reviews)
8.4
(Based on 57 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 65 reviews)
8.2
(Based on 56 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 48 reviews)
7.4
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 51 reviews)
7.8
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 59 reviews)
7.4
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 48 reviews)
7.5
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 65 reviews)
6.2
(Based on 55 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.8%
11.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
33.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
54.8%
 
Computer Software
23.2%
Information Technology and Services
24.3%
 
Information Technology and Services
8.7%
Retail
9.7%
 
Education Management
8.7%
Financial Services
5.8%
 
Internet
8.7%
Computer Software
5.8%
 
Non-Profit Organization Management
7.2%
Marketing and Advertising
3.9%
 
Other
43.5%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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