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Compare KnowledgeOwl vs Oracle Service Cloud (formerly RightNow)

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comparison of KnowledgeOwl vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
57.9%
 
Computer Software
22.5%
Information Technology and Services
20.4%
 
Internet
8.5%
Retail
10.8%
 
Information Technology and Services
8.5%
Financial Services
6.5%
 
Education Management
8.5%
Computer Software
6.5%
 
Non-Profit Organization Management
7.0%
Pharmaceuticals
4.3%
 
Other
45.1%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin V.
Administrator in Computer Software

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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