Compare KnowledgeOwl vs Salesforce Knowledge

See this comparison of KnowledgeOwl vs. Salesforce Knowledge based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Salesforce Knowledge rates 3.8/5 stars with 9 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.8
(Based on 6 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
7.8
(Based on 6 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.5
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.2
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
7.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
55.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
44.4%
 
Computer Software
25.0%
Computer Software
18.8%
 
Education Management
9.4%
Computer & Network Security
12.5%
 
Internet
9.4%
Internet
12.5%
 
Non-Profit Organization Management
7.8%
Hospital & Health Care
12.5%
 
Marketing and Advertising
6.3%
Insurance
12.5%
 
Other
42.2%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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