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Compare KnowledgeOwl vs Salesforce Knowledge

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comparison of KnowledgeOwl vs. Salesforce Knowledge
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Salesforce Knowledge rates 3.9/5 stars with 9 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.8
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
7.9
(Based on 5 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
7.9
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
7.9
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.2
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.2
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
55.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
44.4%
 
Computer Software
22.5%
Computer Software
25.0%
 
Education Management
8.5%
Internet
25.0%
 
Internet
8.5%
Hospital & Health Care
12.5%
 
Information Technology and Services
8.5%
Insurance
12.5%
 
Non-Profit Organization Management
7.0%
Non-Profit Organization Management
6.3%
 
Other
45.1%
Other
18.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Josh N.
Administrator in Business Supplies and Equipment

Incredible support that goes above and beyond Clean and simple user interface Powerful back end

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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