Compare KnowledgeOwl vs Salesforce Knowledge

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comparison of KnowledgeOwl vs. Salesforce Knowledge
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
45.5%
 
Computer Software
22.5%
Internet
22.2%
 
Internet
8.5%
Computer Software
22.2%
 
Information Technology and Services
8.5%
Insurance
11.1%
 
Education Management
8.5%
Hospital & Health Care
11.1%
 
Non-Profit Organization Management
7.0%
Textiles
5.6%
 
Other
45.1%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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