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Compare KnowledgeOwl vs Salesforce Service Cloud

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comparison of KnowledgeOwl vs. Salesforce Service Cloud
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,346 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Additional Users
$20 month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Additional Knowledge Bases
$30 month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.5
(Based on 1,214 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.2
(Based on 1,215 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
7.7
(Based on 533 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.1
(Based on 541 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.5
(Based on 527 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.0
(Based on 1,198 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
32.2%
 
Computer Software
22.5%
Computer Software
15.1%
 
Education Management
8.5%
Information Technology and Services
14.7%
 
Internet
8.5%
Internet
8.7%
 
Information Technology and Services
8.5%
Hospital & Health Care
3.6%
 
Non-Profit Organization Management
7.0%
Financial Services
3.5%
 
Other
45.1%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Josh N.
Administrator in Business Supplies and Equipment

Incredible support that goes above and beyond Clean and simple user interface Powerful back end

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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