Compare KnowledgeOwl vs SF Service Cloud

See this comparison of KnowledgeOwl vs. Salesforce Service Cloud based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
31.5%
 
Computer Software
25.0%
Computer Software
16.7%
 
Education Management
9.4%
Information Technology and Services
14.7%
 
Internet
9.4%
Internet
9.0%
 
Non-Profit Organization Management
7.8%
Hospital & Health Care
3.5%
 
Marketing and Advertising
6.3%
Non-Profit Organization Management
3.4%
 
Other
42.2%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Josh N.
Administrator in Business Supplies and Equipment

Incredible support that goes above and beyond Clean and simple user interface Powerful back end

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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