Compare KnowledgeOwl vs SF Service Cloud

See this comparison of KnowledgeOwl vs. Salesforce Service Cloud based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 62 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.6%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.2%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.2%
30.4%
 
Computer Software
25.4%
Computer Software
17.2%
 
Education Management
9.5%
Information Technology and Services
13.8%
 
Internet
9.5%
Internet
9.6%
 
Non-Profit Organization Management
7.9%
Non-Profit Organization Management
3.5%
 
Marketing and Advertising
6.3%
Hospital & Health Care
3.5%
 
Other
41.3%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

The system is very easy to work on. We enter in guidelines, announcement, and forms daily and KO is a breath of fresh air to do the job!

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

0 ffbqyi7kha7zf4 sbefjywhxhzojiugslhpjywmr0podq0zdwdberdvza4e6eyit625zlakpsror
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 No videos provided.
 No downloads provided.
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate avatar
Kate from G2 Crowd

Need help?

I can help.