Compare KnowledgeOwl vs SnapEngage
See this
comparison of KnowledgeOwl vs. SnapEngage
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
Essentials
From $16
per user / per month
 
Additional Knowledge Bases
$30
month
Professional
From $26
per user / per month
 
Additional Users
$20
month
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
Ease of Use
Ease of Use
9.0
9.2
Ease of Setup
Ease of Setup
8.9
8.9
Ease of Admin
Ease of Admin
8.9
8.8
Quality of Support
Quality of Support
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.4
Product Direction (% positive)
Product Direction (% positive)
9.3
8.6
Meets Requirements
KnowledgeOwl
9.0
SnapEngage
8.7
Ease of Use
KnowledgeOwl
9.0
SnapEngage
9.2
Ease of Setup
KnowledgeOwl
8.9
SnapEngage
8.9
Ease of Admin
KnowledgeOwl
8.9
SnapEngage
8.8
Quality of Support
KnowledgeOwl
9.6
SnapEngage
9.1
Ease of Doing Business With
KnowledgeOwl
9.6
SnapEngage
9.4
Product Direction (% positive)
KnowledgeOwl
9.3
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
SnapEngage
8.9
Searchable Articles
KnowledgeOwl
Not enough data available
SnapEngage
8.3
Community Forums
KnowledgeOwl
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
SnapEngage
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
SnapEngage
8.6
Tickets and Tagging
KnowledgeOwl
Not enough data available
SnapEngage
8.6
Live Chat
KnowledgeOwl
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.5%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
14.5%
 
Internet
8.5%
Computer Software
14.5%
 
Information Technology and Services
8.5%
Financial Services
5.3%
 
Education Management
8.5%
Telecommunications
4.6%
 
Non-Profit Organization Management
7.0%
Insurance
4.6%
 
Other
45.1%
Other
56.6%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Health, Wellness and Fitness

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues. The...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
KnowledgeOwl
Most Helpful Favorable Review
G2 Crowd User in Health, Wellness and Fitness

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues. The...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
SnapEngage
No downloads provided
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