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Compare KnowledgeOwl vs SnapEngage

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comparison of KnowledgeOwl vs. SnapEngage
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Premier Plan
$420 month
 
Additional Knowledge Bases
$30 month
Plus Plan (Most Popular!)
$140 /month
 
Additional Users
$20 month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.6%
 
Computer Software
22.5%
Information Technology and Services
14.6%
 
Internet
8.5%
Computer Software
14.6%
 
Information Technology and Services
8.5%
Financial Services
5.3%
 
Education Management
8.5%
Telecommunications
4.6%
 
Non-Profit Organization Management
7.0%
Insurance
4.6%
 
Other
45.1%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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