Compare KnowledgeOwl vs SnapEngage

See this comparison of KnowledgeOwl vs. SnapEngage based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Premier Plan
$420 month
 
Additional Knowledge Bases
$30 month
Plus Plan (Most Popular!)
$140 /month
 
Additional Users
$20 month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
10.0%
 
Computer Software
25.0%
Computer Software
15.1%
 
Education Management
9.4%
Information Technology and Services
14.4%
 
Internet
9.4%
Financial Services
5.5%
 
Non-Profit Organization Management
7.8%
Telecommunications
4.8%
 
Marketing and Advertising
6.3%
Insurance
4.1%
 
Other
42.2%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Leslie S.
Administrator in Information Technology and Services

KnowledgeOwl has been easy to use and upate. The image handling lets you create new help articles quickly and to swap out out-of-date screenshots.

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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
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Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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