Compare KnowledgeOwl vs SnapEngage

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comparison of KnowledgeOwl vs. SnapEngage
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Premier Plan
$420 month
 
Additional Knowledge Bases
$30 month
Plus Plan (Most Popular!)
$140 /month
 
Additional Users
$20 month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 65 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 65 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 48 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 51 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 59 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 48 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 65 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.8%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
9.8%
 
Computer Software
23.2%
Computer Software
14.9%
 
Information Technology and Services
8.7%
Information Technology and Services
14.2%
 
Education Management
8.7%
Financial Services
5.4%
 
Internet
8.7%
Insurance
4.7%
 
Non-Profit Organization Management
7.2%
Telecommunications
4.7%
 
Other
43.5%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

Knowledge Owl is easy to use and the support staff are supremely supportive and responsive!

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
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Kate from G2 Crowd

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