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Compare KnowledgeOwl vs Solvvy

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comparison of KnowledgeOwl vs. Solvvy
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KnowledgeOwl
Solvvy
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
0.0%
 
Computer Software
22.5%
Internet
31.3%
 
Internet
8.5%
Computer Software
28.1%
 
Information Technology and Services
8.5%
Retail
15.6%
 
Education Management
8.5%
Consumer Electronics
6.3%
 
Non-Profit Organization Management
7.0%
Computer Networking
6.3%
 
Other
45.1%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

 
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