Compare KnowledgeOwl, Solvvy, and Zendesk Support

 
KnowledgeOwl Subscription
$49 month
Essential
$5 /month
 
Additional Knowledge Bases
$30 month
Team
$19 /month
 
Additional Users
$20 month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.3
(Based on 20 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
9.1
(Based on 19 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 20 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.5
(Based on 20 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
10.0
(Based on 20 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
15.8%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
0.0%
16.3%
 
Computer Software
22.5%
Internet
31.3%
Computer Software
18.0%
 
Internet
8.5%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Information Technology and Services
8.5%
Retail
15.6%
Internet
10.5%
 
Education Management
8.5%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
 
Non-Profit Organization Management
7.0%
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
45.1%
Other
12.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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