Compare KnowledgeOwl, Solvvy, Zendesk Support, and TeamSupport

Pricing

 
KnowledgeOwl Subscription
$49
month
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Additional Knowledge Bases
$30
month
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Additional Users
$20
month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.6
8.6
Ease of Use
Ease of Use
9.0
9.3
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.9
8.2
8.3
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.7
Quality of Support
Quality of Support
9.6
9.4
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
9.0
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.6
TeamSupport
8.6
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.4
TeamSupport
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
TeamSupport
8.2
Searchable Articles
KnowledgeOwl
Not enough data available
Solvvy
9.7
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
TeamSupport
7.9
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
15.8%
39.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
84.2%
44.7%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
0%
16.3%
11.3%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
22.5%
Internet
31.3%
Computer Software
17.9%
Computer Software
27.2%
 
Internet
8.5%
Computer Software
28.1%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
 
Information Technology and Services
8.5%
Retail
15.6%
Internet
10.3%
Internet
5.7%
 
Education Management
8.5%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Financial Services
4.4%
 
Non-Profit Organization Management
7.0%
Computer Networking
6.3%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
45.1%
Other
12.5%
Other
48.3%
Other
38.1%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
KnowledgeOwl
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Solvvy
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Solvvy a QuestionContact SolvvyRequest More InformationRequest More Information