Compare KnowledgeOwl, Solvvy, Zendesk Support, and Zoho Desk

Pricing

 
Additional Users
$20 month
Essential
$5 /month
FREE
$0 /agent/month
 
KnowledgeOwl Subscription
$49 month
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Additional Knowledge Bases
$30 month
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.6
8.6
Ease of Use
Ease of Use
9.0
9.3
8.6
8.5
Ease of Setup
Ease of Setup
8.9
8.9
8.2
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.4
Quality of Support
Quality of Support
9.6
9.4
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
7.6
8.7
Meets Requirements
KnowledgeOwl
9.0
Solvvy
8.8
Zendesk Support
8.6
Zoho Desk
8.6
Ease of Use
KnowledgeOwl
9.0
Solvvy
9.3
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
KnowledgeOwl
8.9
Solvvy
8.9
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
KnowledgeOwl
8.9
Solvvy
9.2
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
KnowledgeOwl
9.6
Solvvy
9.4
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
KnowledgeOwl
9.6
Solvvy
9.7
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
KnowledgeOwl
9.3
Solvvy
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
KnowledgeOwl
Not enough data available
Solvvy
9.7
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Solvvy
8.6
Zendesk Support
8.2
Zoho Desk
8.4
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
KnowledgeOwl
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
15.8%
38.9%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
84.2%
44.7%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
0%
16.3%
5.9%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.3%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
5.9%

Reviewers' Industry

 
Computer Software
22.5%
Internet
31.3%
Computer Software
17.8%
Information Technology and Services
24.4%
 
Internet
8.5%
Computer Software
28.1%
Information Technology and Services
15.3%
Computer Software
10.7%
 
Information Technology and Services
8.5%
Retail
15.6%
Internet
10.3%
Marketing and Advertising
4.1%
 
Education Management
8.5%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Telecommunications
4.0%
 
Non-Profit Organization Management
7.0%
Computer Networking
6.3%
Telecommunications
3.2%
Internet
4.0%
 
Other
45.1%
Other
12.5%
Other
48.5%
Other
52.8%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
KnowledgeOwl
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Solvvy
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
No videos provided
KnowledgeOwl
No videos provided
Solvvy
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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