Compare KnowledgeOwl vs TeamSupport
See this
comparison of KnowledgeOwl vs. TeamSupport
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
Support Desk
$50
/ agent / month billed annually
 
Additional Knowledge Bases
$30
month
Enterprise
$65
/ agent / month billed annually
 
Additional Users
$20
month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
Ease of Use
Ease of Use
9.0
8.6
Ease of Setup
Ease of Setup
8.9
8.3
Ease of Admin
Ease of Admin
8.9
8.7
Quality of Support
Quality of Support
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
9.0
Meets Requirements
KnowledgeOwl
9.0
TeamSupport
8.6
Ease of Use
KnowledgeOwl
9.0
TeamSupport
8.6
Ease of Setup
KnowledgeOwl
8.9
TeamSupport
8.3
Ease of Admin
KnowledgeOwl
8.9
TeamSupport
8.7
Quality of Support
KnowledgeOwl
9.6
TeamSupport
8.8
Ease of Doing Business With
KnowledgeOwl
9.6
TeamSupport
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
TeamSupport
8.2
Searchable Articles
KnowledgeOwl
Not enough data available
TeamSupport
8.3
Community Forums
KnowledgeOwl
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
TeamSupport
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
TeamSupport
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
TeamSupport
8.8
Live Chat
KnowledgeOwl
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
11.3%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
22.5%
Computer Software
27.2%
 
Internet
8.5%
Information Technology and Services
21.0%
 
Information Technology and Services
8.5%
Internet
5.7%
 
Education Management
8.5%
Financial Services
4.4%
 
Non-Profit Organization Management
7.0%
Hospitality
3.6%
 
Other
45.1%
Other
38.1%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
KnowledgeOwl
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

KnowledgeOwl
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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