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Compare KnowledgeOwl vs TeamSupport

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comparison of KnowledgeOwl vs. TeamSupport
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. TeamSupport rates 4.3/5 stars with 488 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Support Desk
$50 / agent / month billed annually
 
Additional Knowledge Bases
$30 month
Enterprise
$65 / agent / month billed annually
 
Additional Users
$20 month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
8.7
(Based on 475 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.8
(Based on 476 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.5
(Based on 221 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.8
(Based on 223 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.0
(Based on 431 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.3
(Based on 228 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.1
(Based on 477 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
41.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.5%
 
Computer Software
22.5%
Computer Software
27.7%
 
Internet
8.5%
Information Technology and Services
21.0%
 
Information Technology and Services
8.5%
Internet
5.8%
 
Education Management
8.5%
Financial Services
4.7%
 
Non-Profit Organization Management
7.0%
Hospitality
3.7%
 
Other
45.1%
Other
37.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Non-Profit Organization Management

It allows me to do everything I need to do and get all the information to the team members who need it.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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