Compare KnowledgeOwl vs TeamSupport

See this comparison of KnowledgeOwl vs. TeamSupport based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Support Desk
$50 / agent / month billed annually
 
Additional Knowledge Bases
$30 month
Enterprise
$65 / agent / month billed annually
 
Additional Users
$20 month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
9.4%
 
Computer Software
25.0%
Computer Software
28.1%
 
Education Management
9.4%
Information Technology and Services
21.9%
 
Internet
9.4%
Internet
6.1%
 
Non-Profit Organization Management
7.8%
Financial Services
4.7%
 
Marketing and Advertising
6.3%
Hospitality
3.9%
 
Other
42.2%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

brandy M.
User in Education Management

The search bar sometimes does not pull up what I am looking for even though it is typed out correctly. I would like for some of the other Scroll tabs to be switched to SerachBars with so if I am trying to assign a ticket I can type out their name instead...

 
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