Compare KnowledgeOwl vs TeamSupport

See this comparison of KnowledgeOwl vs. TeamSupport based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. TeamSupport rates 4.4/5 stars with 464 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Support Desk
$50 / agent / month billed annually
 
Additional Knowledge Bases
$30 month
Enterprise
$65 / agent / month billed annually
 
Additional Users
$20 month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.7
(Based on 452 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.8
(Based on 453 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.0
(Based on 409 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
9.2
(Based on 454 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
9.4%
 
Computer Software
25.0%
Computer Software
28.3%
 
Education Management
9.4%
Information Technology and Services
21.8%
 
Internet
9.4%
Internet
6.0%
 
Non-Profit Organization Management
7.8%
Financial Services
4.6%
 
Marketing and Advertising
6.3%
Hospitality
4.0%
 
Other
42.2%
Other
35.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Pamela D.
Administrator in Outsourcing/Offshoring

The ability to change content is our business changes

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Patrick G.
User in Hospitality

The database has a lot of issues on our end from what we are able to see. We have had multiple issues with pulling up all of the information in a ticket. We have also experienced login issues but those have since been resolved.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.