Compare KnowledgeOwl vs TeamSupport

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comparison of KnowledgeOwl vs. TeamSupport
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Support Desk
$50 / agent / month billed annually
 
Additional Knowledge Bases
$30 month
Enterprise
$65 / agent / month billed annually
 
Additional Users
$20 month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 65 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 65 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 48 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 51 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 59 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 48 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 65 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.8%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
10.4%
 
Computer Software
23.2%
Computer Software
27.9%
 
Information Technology and Services
8.7%
Information Technology and Services
21.4%
 
Education Management
8.7%
Internet
5.9%
 
Internet
8.7%
Financial Services
4.6%
 
Non-Profit Organization Management
7.2%
Hospitality
3.8%
 
Other
43.5%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriel C.
Administrator

Simple web base interface that's easy to use by anyone in the company. Great features that really help you manage the life cycle of your knowledge articles. Any questions or problem you have, just contact the support team and they are always there to help...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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