Compare KnowledgeOwl vs Teamwork Desk
See this
comparison of KnowledgeOwl vs. Teamwork Desk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter
$7
per agent, per month (billed annually)
 
Additional Users
$20
month
Plus
$13
per agent, per month (billed annually)
 
Additional Knowledge Bases
$30
month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Users
$20month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
9.0
8.6
Ease of Setup
Ease of Setup
8.9
8.6
Ease of Admin
Ease of Admin
8.9
8.9
Quality of Support
Quality of Support
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
8.9
Product Direction (% positive)
Product Direction (% positive)
9.3
9.2
Meets Requirements
KnowledgeOwl
9.0
Teamwork Desk
8.9
Ease of Use
KnowledgeOwl
9.0
Teamwork Desk
8.6
Ease of Setup
KnowledgeOwl
8.9
Teamwork Desk
8.6
Ease of Admin
KnowledgeOwl
8.9
Teamwork Desk
8.9
Quality of Support
KnowledgeOwl
9.6
Teamwork Desk
8.9
Ease of Doing Business With
KnowledgeOwl
9.6
Teamwork Desk
8.9
Product Direction (% positive)
KnowledgeOwl
9.3
Teamwork Desk
9.2

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Teamwork Desk
8.9
Searchable Articles
KnowledgeOwl
Not enough data available
Teamwork Desk
8.7
Community Forums
KnowledgeOwl
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
KnowledgeOwl
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
KnowledgeOwl
Not enough data available
Teamwork Desk
8.9
Live Chat
KnowledgeOwl
Not enough data available
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
2.9%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Computer Software
22.5%
Marketing and Advertising
23.4%
 
Internet
8.5%
Information Technology and Services
19.1%
 
Information Technology and Services
8.5%
Internet
8.5%
 
Education Management
8.5%
Computer Software
8.5%
 
Non-Profit Organization Management
7.0%
Logistics and Supply Chain
6.4%
 
Other
45.1%
Other
34.0%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Real Estate

I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access

Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
KnowledgeOwl
Most Helpful Favorable Review
G2 Crowd User in Real Estate

I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Teamwork Desk
Most Helpful Favorable Review
Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Screenshots

 
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