Compare KnowledgeOwl vs Teamwork Desk

See this comparison of KnowledgeOwl vs. Teamwork Desk based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Basic
$5 per agent, per month (billed annually)
 
Additional Knowledge Bases
$30 month
Pro
$20 per agent, per month (billed annually)
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
3.2%
 
Computer Software
25.0%
Marketing and Advertising
25.6%
 
Education Management
9.4%
Information Technology and Services
20.9%
 
Internet
9.4%
Computer Software
7.0%
 
Non-Profit Organization Management
7.8%
Internet
7.0%
 
Marketing and Advertising
6.3%
Publishing
4.7%
 
Other
42.2%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Andrew C.
User

The ability to quickly see project status and due dates.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.