Compare KnowledgeOwl vs Teamwork Desk

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comparison of KnowledgeOwl vs. Teamwork Desk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Starter
$7 per agent, per month (billed annually)
 
Additional Users
$20 month
Plus
$13 per agent, per month (billed annually)
 
Additional Knowledge Bases
$30 month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 65 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 65 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 48 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 51 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 59 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 48 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 65 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.8%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
3.1%
 
Computer Software
23.2%
Marketing and Advertising
25.0%
 
Information Technology and Services
8.7%
Information Technology and Services
20.5%
 
Education Management
8.7%
Logistics and Supply Chain
6.8%
 
Internet
8.7%
Computer Software
6.8%
 
Non-Profit Organization Management
7.2%
Internet
6.8%
 
Other
43.5%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriel C.
Administrator

Simple web base interface that's easy to use by anyone in the company. Great features that really help you manage the life cycle of your knowledge articles. Any questions or problem you have, just contact the support team and they are always there to help...

Andrew C.
User

The ability to quickly see project status and due dates.

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
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Kate from G2 Crowd

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