Compare KnowledgeOwl vs Track-It!

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comparison of KnowledgeOwl vs. Track-It!
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 67 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 66 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 66 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 49 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 52 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 60 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 49 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 66 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.3%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.8%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
31.9%
 
Computer Software
22.9%
Information Technology and Services
14.3%
 
Information Technology and Services
8.6%
Hospital & Health Care
9.9%
 
Education Management
8.6%
Utilities
5.5%
 
Internet
8.6%
Higher Education
5.5%
 
Non-Profit Organization Management
7.1%
Law Practice
5.5%
 
Other
44.3%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Alison F.
User in Non-Profit Organization Management

It's usability, responsiveness, the versioning, the ease of use. Great value for a great price for a non-profit.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Law Practice

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

 
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Kate from G2 Crowd

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