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Compare KnowledgeOwl vs Track-It!

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comparison of KnowledgeOwl vs. Track-It!
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
30.6%
 
Computer Software
22.5%
Information Technology and Services
14.0%
 
Internet
8.5%
Hospital & Health Care
9.7%
 
Information Technology and Services
8.5%
Higher Education
7.5%
 
Education Management
8.5%
Utilities
5.4%
 
Non-Profit Organization Management
7.0%
Law Practice
5.4%
 
Other
45.1%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Darren M.
Administrator in Information Technology and Services

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

 
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Kate from G2 Crowd

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