Compare KnowledgeOwl vs Track-It!

See this comparison of KnowledgeOwl vs. Track-It! based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
31.3%
 
Computer Software
25.0%
Information Technology and Services
13.8%
 
Education Management
9.4%
Hospital & Health Care
10.3%
 
Internet
9.4%
Utilities
5.7%
 
Non-Profit Organization Management
7.8%
Higher Education
5.7%
 
Marketing and Advertising
6.3%
Law Practice
5.7%
 
Other
42.2%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

Ease to design and edit. Aesthetics. Mutli platform view.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Computer Software

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

 
Ask KnowledgeOwl a QuestionContact KnowledgeOwlRequest More InformationRequest More Information
Kate avatar
Kate from G2 Crowd

Need help?

I can help.