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Compare KnowledgeOwl vs UseResponse

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comparison of KnowledgeOwl vs. UseResponse
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Enterprise Package
$3000+ per solution
 
Additional Knowledge Bases
$30 month
Self-Hosted
$899 one-time fee
 
Additional Users
$20 month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
14.3%
 
Computer Software
22.5%
Information Technology and Services
26.3%
 
Education Management
8.5%
Computer Software
10.5%
 
Internet
8.5%
Higher Education
10.5%
 
Information Technology and Services
8.5%
Semiconductors
10.5%
 
Non-Profit Organization Management
7.0%
Financial Services
10.5%
 
Other
45.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

The ease for the customers to use this is wonderful! Not difficult and the end user has no difficulty in navigating anything they need. Great format!

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

 
Ask KnowledgeOwl a QuestionContact KnowledgeOwlAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

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