Compare KnowledgeOwl vs UseResponse

See this comparison of KnowledgeOwl vs. UseResponse based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Enterprise Package
$3000+ per solution
 
Additional Knowledge Bases
$30 month
Self-Hosted
$899 one-time fee
 
Additional Users
$20 month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
14.3%
 
Computer Software
25.0%
Information Technology and Services
26.3%
 
Education Management
9.4%
Internet
10.5%
 
Internet
9.4%
Computer Software
10.5%
 
Non-Profit Organization Management
7.8%
Financial Services
10.5%
 
Marketing and Advertising
6.3%
Semiconductors
10.5%
 
Other
42.2%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
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Kate from G2 Crowd

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