Compare KnowledgeOwl vs Vision Helpdesk

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comparison of KnowledgeOwl vs. Vision Helpdesk
based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Additional Knowledge Bases
$30 month
Starter Help Desk
$12 per staff per mo billed annually
 
Additional Users
$20 month
Pro Help Desk Software
$20 per staff per mo billed annually
 
KnowledgeOwl Subscription
$49 month
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
 
Computer Software
22.5%
Non-Profit Organization Management
25.5%
 
Internet
8.5%
Internet
14.5%
 
Information Technology and Services
8.5%
Information Technology and Services
12.7%
 
Education Management
8.5%
Individual & Family Services
5.5%
 
Non-Profit Organization Management
7.0%
Education Management
5.5%
 
Other
45.1%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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