Compare KnowledgeOwl vs Vision Helpdesk

See this comparison of KnowledgeOwl vs. Vision Helpdesk based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Additional Knowledge Bases
$30 month
Starter Help Desk
$12 per staff per mo billed annually
 
Additional Users
$20 month
Pro Help Desk Software
$20 per staff per mo billed annually
 
KnowledgeOwl Subscription
$49 month
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
9.2
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.9
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
9.3
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
9.8%
 
Computer Software
25.0%
Non-Profit Organization Management
20.0%
 
Education Management
9.4%
Internet
16.0%
 
Internet
9.4%
Information Technology and Services
14.0%
 
Non-Profit Organization Management
7.8%
Education Management
6.0%
 
Marketing and Advertising
6.3%
Individual & Family Services
6.0%
 
Other
42.2%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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