Compare KnowledgeOwl vs Vision Helpdesk

See this comparison of KnowledgeOwl vs. Vision Helpdesk based on data from user reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
Help Desk
$7 per staff per mo
 
Additional Knowledge Bases
$30 month
Satellite Desk
$14 per staff per mo
 
Additional Users
$20 month
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 62 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 62 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 45 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 48 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 56 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 45 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 62 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.2%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.0%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
10.0%
 
Computer Software
25.0%
Non-Profit Organization Management
20.4%
 
Education Management
9.4%
Internet
16.3%
 
Internet
9.4%
Information Technology and Services
14.3%
 
Non-Profit Organization Management
7.8%
Education Management
6.1%
 
Marketing and Advertising
6.3%
Individual & Family Services
6.1%
 
Other
42.2%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Lisa D.
Administrator in Computer Software

Pretty easy to set up initially. There are a lot of features that we are not yet using I'm sure.

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.