Want to see who topped the 2019 Best Software Awards?

Compare KnowledgeOwl, Vision Helpdesk, and Freshdesk

 
KnowledgeOwl Subscription
$49 month
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Additional Knowledge Bases
$30 month
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Additional Users
$20 month
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,778 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,788 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.9
(Based on 42 reviews)
8.7
(Based on 1,303 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 1,336 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,725 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 1,270 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 1,773 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
61.4%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
29.5%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
10.3%
 
Computer Software
22.5%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.7%
 
Internet
8.5%
Internet
14.5%
Computer Software
14.3%
 
Information Technology and Services
8.5%
Information Technology and Services
12.7%
Internet
6.0%
 
Education Management
8.5%
Individual & Family Services
5.5%
Education Management
3.7%
 
Non-Profit Organization Management
7.0%
Education Management
5.5%
E-Learning
3.4%
 
Other
45.1%
Other
36.4%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

Everything was a bit slow and buggy at times.

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
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Kate from G2 Crowd

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