Compare KnowledgeOwl, Vision Helpdesk, and Freshdesk

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.2
8.5
Ease of Use
Ease of Use
9.0
8.9
8.8
Ease of Setup
Ease of Setup
8.9
8.8
8.5
Ease of Admin
Ease of Admin
8.9
9.2
8.7
Quality of Support
Quality of Support
9.6
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
8.6
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Freshdesk
8.5
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
8.9
Freshdesk
8.8
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Freshdesk
8.5
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Searchable Articles
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
63.0%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
28.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.7%
10.8%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%

Reviewers' Industry

 
Computer Software
22.5%
Non-Profit Organization Management
26.3%
Information Technology and Services
20.4%
 
Internet
8.5%
Internet
14.0%
Computer Software
14.0%
 
Information Technology and Services
8.5%
Information Technology and Services
12.3%
Internet
5.9%
 
Education Management
8.5%
Individual & Family Services
5.3%
Education Management
3.7%
 
Non-Profit Organization Management
7.0%
Education Management
5.3%
E-Learning
3.4%
 
Other
45.1%
Other
36.8%
Other
52.7%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
KnowledgeOwl
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided
KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
Freshdesk

Downloads

KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
Ask KnowledgeOwl a QuestionContact KnowledgeOwlRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk