Compare KnowledgeOwl, Vision Helpdesk, and LiveAgent

Pricing

 
KnowledgeOwl Subscription
$49
month
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
Additional Users
$20
month
Satellite Desk
$24
per staff per mo billed annually
Ticket
$9/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.2
8.9
Ease of Use
Ease of Use
9.0
8.9
9.1
Ease of Setup
Ease of Setup
8.9
8.8
8.8
Ease of Admin
Ease of Admin
8.9
9.2
8.9
Quality of Support
Quality of Support
9.6
9.6
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
9.1
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.2
LiveAgent
8.9
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
8.9
LiveAgent
9.1
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
LiveAgent
8.8
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
LiveAgent
8.9
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.2
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
LiveAgent
9.2
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
LiveAgent
9.1

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.3
Searchable Articles
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.3
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.5
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
63.0%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
28.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.7%
12.1%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Computer Software
22.5%
Non-Profit Organization Management
26.3%
Information Technology and Services
12.0%
 
Internet
8.5%
Internet
14.0%
Computer Software
6.8%
 
Information Technology and Services
8.5%
Information Technology and Services
12.3%
Computer & Network Security
6.3%
 
Education Management
8.5%
Individual & Family Services
5.3%
Internet
5.3%
 
Non-Profit Organization Management
7.0%
Education Management
5.3%
Retail
4.1%
 
Other
45.1%
Other
36.8%
Other
65.4%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User

Everything was a bit slow and buggy at times.

Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

 
KnowledgeOwl
Most Helpful Favorable Review
Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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