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Compare KnowledgeOwl, Vision Helpdesk, and LiveAgent

 
KnowledgeOwl Subscription
$49 month
Starter Help Desk
$12 per staff per mo billed annually
All-inclusive
$39/month User Seat
 
Additional Knowledge Bases
$30 month
Pro Help Desk Software
$20 per staff per mo billed annually
Ticket+Chat
$29/month User Seat
 
Additional Users
$20 month
Satellite Desk
$24 per staff per mo billed annually
Ticket
$9/month User Seat
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.3
(Based on 44 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.1
(Based on 44 reviews)
9.0
(Based on 803 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.9
(Based on 42 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 42 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.7
(Based on 43 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 41 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
61.4%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
29.5%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
13.2%
 
Computer Software
22.5%
Non-Profit Organization Management
25.5%
Information Technology and Services
13.0%
 
Internet
8.5%
Internet
14.5%
Computer Software
7.7%
 
Information Technology and Services
8.5%
Information Technology and Services
12.7%
Internet
5.8%
 
Education Management
8.5%
Individual & Family Services
5.5%
Marketing and Advertising
4.5%
 
Non-Profit Organization Management
7.0%
Education Management
5.5%
Retail
4.4%
 
Other
45.1%
Other
36.4%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User

Everything was a bit slow and buggy at times.

Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
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