Want to see who topped the 2019 Best Software Awards?

Compare KnowledgeOwl, Vision Helpdesk, and TeamSupport

 
Additional Users
$20 month
Starter Help Desk
$12 per staff per mo billed annually
Support Desk
$50 / agent / month billed annually
 
KnowledgeOwl Subscription
$49 month
Pro Help Desk Software
$20 per staff per mo billed annually
Enterprise
$65 / agent / month billed annually
 
Additional Knowledge Bases
$30 month
Satellite Desk
$24 per staff per mo billed annually
Private Cloud
Custom Contact Us for Pricing
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.9
(Based on 42 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 41 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
61.4%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
29.5%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
11.2%
 
Computer Software
22.5%
Non-Profit Organization Management
25.5%
Computer Software
27.7%
 
Internet
8.5%
Internet
14.5%
Information Technology and Services
20.7%
 
Information Technology and Services
8.5%
Information Technology and Services
12.7%
Internet
5.7%
 
Education Management
8.5%
Individual & Family Services
5.5%
Financial Services
4.6%
 
Non-Profit Organization Management
7.0%
Education Management
5.5%
Hospitality
3.7%
 
Other
45.1%
Other
36.4%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Information Technology and Services

Not often but sometime it can run very slow.

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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