Compare KnowledgeOwl, Vision Helpdesk, and Zendesk Support

Pricing

 
Additional Users
$20
month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
KnowledgeOwl Subscription
$49
month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.2
8.6
Ease of Use
Ease of Use
9.0
8.9
8.6
Ease of Setup
Ease of Setup
8.9
8.8
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.3
Quality of Support
Quality of Support
9.6
9.6
8.4
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
7.6
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Zendesk Support
8.6
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
8.9
Zendesk Support
8.6
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.4
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
63.0%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
28.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.7%
16.3%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
22.5%
Non-Profit Organization Management
26.3%
Computer Software
17.8%
 
Internet
8.5%
Internet
14.0%
Information Technology and Services
15.3%
 
Information Technology and Services
8.5%
Information Technology and Services
12.3%
Internet
10.3%
 
Education Management
8.5%
Individual & Family Services
5.3%
Marketing and Advertising
4.9%
 
Non-Profit Organization Management
7.0%
Education Management
5.3%
Telecommunications
3.3%
 
Other
45.1%
Other
36.8%
Other
48.5%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
KnowledgeOwl
Most Helpful Favorable Review
Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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