Want to see who topped the 2019 Best Software Awards?

Compare KnowledgeOwl, Vision Helpdesk, and Zendesk Support

 
Additional Users
$20 month
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Additional Knowledge Bases
$30 month
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
KnowledgeOwl Subscription
$49 month
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 1,223 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,227 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 586 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 609 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,038 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 572 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,215 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
61.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
29.5%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
16.2%
 
Computer Software
22.5%
Non-Profit Organization Management
25.5%
Computer Software
18.4%
 
Internet
8.5%
Internet
14.5%
Information Technology and Services
15.1%
 
Information Technology and Services
8.5%
Information Technology and Services
12.7%
Internet
10.7%
 
Education Management
8.5%
Individual & Family Services
5.5%
Marketing and Advertising
5.1%
 
Non-Profit Organization Management
7.0%
Education Management
5.5%
Telecommunications
3.3%
 
Other
45.1%
Other
36.4%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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