Compare KnowledgeOwl, Vision Helpdesk, and Zoho Desk

Pricing

 
Additional Users
$20
month
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Additional Knowledge Bases
$30
month
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
KnowledgeOwl Subscription
$49
month
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
KnowledgeOwl
Additional Users
$20month
Additional Knowledge Bases
$30month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.2
8.6
Ease of Use
Ease of Use
9.0
8.9
8.5
Ease of Setup
Ease of Setup
8.9
8.8
8.2
Ease of Admin
Ease of Admin
8.9
9.2
8.4
Quality of Support
Quality of Support
9.6
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
9.3
9.5
8.7
Meets Requirements
KnowledgeOwl
9.0
Vision Helpdesk
9.2
Zoho Desk
8.6
Ease of Use
KnowledgeOwl
9.0
Vision Helpdesk
8.9
Zoho Desk
8.5
Ease of Setup
KnowledgeOwl
8.9
Vision Helpdesk
8.8
Zoho Desk
8.2
Ease of Admin
KnowledgeOwl
8.9
Vision Helpdesk
9.2
Zoho Desk
8.4
Quality of Support
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
KnowledgeOwl
9.6
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
KnowledgeOwl
9.3
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.6
Searchable Articles
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.6
Community Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.3
Interactive FAQs & Forums
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.4
Interaction
Web Portals
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.4
Forum to Reponse
KnowledgeOwl
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.4
Tickets and Tagging
KnowledgeOwl
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.7
Live Chat
KnowledgeOwl
Not enough data available
Vision Helpdesk
7.3
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
63.0%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
28.3%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.7%
5.9%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
5.9%

Reviewers' Industry

 
Computer Software
22.5%
Non-Profit Organization Management
26.3%
Information Technology and Services
24.3%
 
Internet
8.5%
Internet
14.0%
Computer Software
10.7%
 
Information Technology and Services
8.5%
Information Technology and Services
12.3%
Marketing and Advertising
4.1%
 
Education Management
8.5%
Individual & Family Services
5.3%
Internet
4.0%
 
Non-Profit Organization Management
7.0%
Education Management
5.3%
Telecommunications
4.0%
 
Other
45.1%
Other
36.8%
Other
52.8%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
John A.
Administrator in Computer Software

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
KnowledgeOwl
Most Helpful Favorable Review
John A.
Administrator in Computer Software

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type...

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
KnowledgeOwl
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
KnowledgeOwl
No downloads provided
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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