Want to see who topped the 2019 Best Software Awards?

Compare KnowledgeOwl, Vision Helpdesk, and Zoho Desk

 
Additional Users
$20 month
Starter Help Desk
$12 per staff per mo billed annually
FREE
$0 /agent/month
 
Additional Knowledge Bases
$30 month
Pro Help Desk Software
$20 per staff per mo billed annually
PROFESSIONAL
$12 /agent/month
 
KnowledgeOwl Subscription
$49 month
Satellite Desk
$24 per staff per mo billed annually
ENTERPRISE
$25 /agent/month
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 67 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 712 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 67 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 712 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 50 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 573 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.3
(Based on 42 reviews)
8.6
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 61 reviews)
9.7
(Based on 43 reviews)
8.3
(Based on 642 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 50 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 67 reviews)
9.8
(Based on 44 reviews)
8.9
(Based on 704 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.9%
61.4%
72.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.1%
29.5%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
6.2%
 
Computer Software
22.5%
Non-Profit Organization Management
25.5%
Information Technology and Services
25.0%
 
Internet
8.5%
Internet
14.5%
Computer Software
11.0%
 
Information Technology and Services
8.5%
Information Technology and Services
12.7%
Internet
4.4%
 
Education Management
8.5%
Individual & Family Services
5.5%
Marketing and Advertising
4.1%
 
Non-Profit Organization Management
7.0%
Education Management
5.5%
Telecommunications
4.0%
 
Other
45.1%
Other
36.4%
Other
51.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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